Etsy Integration & Sync ‑ DPL , 350 reviews
NEVER AUTHORIZED TRHE EXTENDED BILLING TRIED TO HIT CHAT NO ONE ANSWERS BILLED 59.99X 6 MONTHS FOR NOTHING WILL BE DISPUTING CHARGES GOT 2 SALES 6 MONTHS ETSY SAID ALL LISTINGS ARE JUST IN VIEW MODE NOT PURCHASE DUE TO THIS APP I WANT REFUND
MESSED UP MY INVENTORY MULTIPLE TIMES WITH 0 SUPPORT EXCEPT "SORRY FOR THE THAT" REMOVED LITERALLY MILLIONS OF ITEMS FROM STOCK AND THEN CLAIMED "FIXED" IT DID IT AGAIN, COSTING US DOZENS OF HOURS OF TIME AND LOST SALES.
We're sorry to read that your inventory is mismatching. We investigated your particular case, found a mismatch in product attributes between the two platforms which has been taken care of.
Hopefully you will re-consider our app in the future since we can help you with that.
Ich benutze diese App jetzt über Monate hinweg, so etwas schlechtes und unkompetenzes habe ich noch nirgends erlebt.
Wenn ihr rechtlich abgesichert sein wollt und eine funktionierende Schnittstelle verwenden wollt, benutzt bitte nicht diese App! Das ist eine absolute Frechheit!
We’re sorry that your experience was with the app was not according to your expectations and we will take your feedback at heart. Having sad that we find it a bit harsh that despite us creating a custom feature to accommodate your request we are still faced with a 1 star review.
Despite the fact that the description f this app claims “real time sync” of orders and inventory, this has never worked for me in real time. I sell on Etsy and Shopify and want this app to keep my inventory between the stores in sync so I don’t oversell a product. After reaching out I was told “ Every 10-15 minutes, our app syncs. We currently do not have live syncing, but we are working on it for the future. When you make changes in Shopify, syncing will take approximately 10-15 minutes, and if it takes longer, you are always free to contact us.” I have yet to receive a follow up response. Is this app straight up deceiving customers with their description that it syncs in real time? If I could give zero stars I could, and I will be following up with Shopify regarding their false advertising.
The review is not reflecting accurate information about our app. The syncs are real time, which means data is processed as soon as it's received. Depending on the volume, response time of Shopify and Etsy it can be processed in seconds up to a few minutes.
We have reached out several times to Northern Baby Goods but unfortunately we could not convey these insights.
In case you're open for it we are happy to restart your trail give you a swift onboarding experience.
The customer service is always utterly appalling. They have no clue. Also, the app doesn't work very well.
Thank you for the feedback Asia Sell. I'm glad to hear that our team has been helpful and responsive in your experience with Etsy Integration & Sync. We always appreciate hearing from customers, especially when they have a positive experience!
Absolutely do not use this app. The syncing from Etsy to Shopify is awful. Had so many issues with this app I finally deleted it. The sync would not update correctly and also if I had all the information input correctly, it would still result in a failed product sync. Unhappy and will not use this app again.
Thank you for taking the time to review Etsy Integration & Sync. I'm so sorry to hear that it wasn't working properly at first - we pride ourselves on providing a seamless experience with your Shopify store. Please allow us to help you understanding and streamlining your inventory mismatch.
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Like every Shopify app you can simply cancel it by removing it from the installed app section. We notified you per email as well so we are not understanding why you place a 1 star review here.
App doesn't allow you to export your order from Etsy to Shopify, either I'm retarded and didn't read this write. Or their customer service agent is right and this app DOESNT allow to you transfer your orders to your Shopify? "thanks I truly wanted to spend the next 3 days trying to locate this apps code from my website"
The agent you spoke with explained that aside of the orders the products need to be present in Shopify (what our app solves for our customers) as well in order to successfully sync orders.
Instead of giving him the time to explain and help you with this, you stopped the chat and left this review. Hopefully your clients threat you with more respect then you showed to us.
They charge you based on TOTAL SKUs in your store not what you ACTUALLY use through their app. So not very good at all
HI there, as discussed earlier we regret that you are not happy with how you the product count is being done.
We also regret that you found the need to leave a 1 star review because of a different viewpoint which does not in any way is related to the performance of our app.
Here's a brief explanation about the product count:
Exportfeed interacts with Shopify in order to extract the assortment and update any iterations of the assortment ( + / - products, stock count, sold, etc) This is a ongoing process in order to deliver accurate product information to Shopify and third party channels.
This is exactly the reason why product count is leading for subscription prices. A standard followed among APP developers in the Shopify eco system.
DO NOT USE THIS APP. 100% FALSE ADVERTISING. I downloaded this APP to integrate my shop with Bonanza. If you look in the Ad for this APP above, you will clearly see "Bonanza" on their list of 40+ shops they CLAIM to integrate with. I downloaded the APP and sure enough, there was a link to Bonanza on their main page and I began building product feeds to sync my shop. After spending hours building feeds for each of my categories, I started the migration process and found there was no "upload to Bonanza" button. Instead, the only option was a button labeled: "HOW to upload to Bonanza". OK, so now I'm clicking on their "HOW TO " button and I get sent a page full of dead web links. When clicking on the various links of their "How To" landing page, you will see results that state: "error, no page found". So now I decide to search Youtube and Google for help. hoping that maybe another Shopify user has had experience with this APP. Furthermore, I attempted to contact Exportfeed via their chat and no one was live at that time. After the Youtube and Google searches were unsuccessful I decided to send an email to Exportfeeds tech-support asking for help. This was last Thursday. So after spending hours pulling out my hair, I wondered if I should just abort mission, delete the APP and try another source. But I decided not to act in haste and instead I'd wait for a response from tech support. Well today is Tuesday and I got my response and I was shocked to say the least. I was told "Our APP doesn't support integration with Bonanza". Seriously. They have Bonanza listed above as one of the platforms that their APP supports. They have Bonanza in their list of choices for various integrations once you're inside their APP...but they DON"T SUPPORT BONANZA! How is this even possible? The only thing I can think of is that Exportfeed probably only integrates with a small handful of the platforms listed above and the rest are all just listed to "pad their resume" and allow them to claim that they support 40+ platforms. This id a disgraceful business practice no matter what industry you are in.
The way I look at this is simple, and this applies to people and to companies: either you have integrity or your don't. If they're lying from the beginning about what their product can do, what more do you need to know?
Why are you ranting and bringing false accusations to the reviews here? Is this how your clients treat you when they run into something?
Our support informed you about the mismatch with the Bonanza feed requirements and offered to solve this.
Instead of replying them and have a working solution you’re showing frustration what does not gives a subjective view on our app. The app powered by a team who are dedicated to always improve the APP / solution so that our clients are optimally helped.
I hope you will consider this in the future while rating apps in the Appstore.
^Haico