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Very POOR customer service !!! They offer 7 days FREE trial, however, the subscription starts immediately! I used their app for a few minutes on March 1st, 2019 and contact them immediately by their chat system, asked for canceling my subscription and issue the refund but they said we will contact you and resolve the issue in 1-2 days but never did and never replied to my messages. I uninstalled the app but they continue charging me $50.00 monthly. The company doesn't reply to your emails. NO HELP AT ALL. The worst customer service ever.
I have reported this company to Shopify and waiting for their help to receive my $100 refund.
BEWARE OF THIS COMPANY!!!!!!!!!!
Dear Babenest,
We apology for the trouble you have faced. Actually, you have chosen a recurring plan for the app which deducts at the billing time of your Shopify store. It is not deducted by us.
We have also sent a mail to billing team regarding your issue, it may be due because of some delayed communication.
We want that you get connected with us again so that we can serve you to sell on Etsy.
Thanks,
Team CedCommerce
This application is great on the off chance that you are running an Etsy shop and a Shopify site. My fundamental issue was to monitor the stock on the two stages when something was sold and in the wake of introducing this application, I never again stress over it. It is a little hustle from the start to synchronize everything (making SKU's for everything and connection items) and to see how the application functions however once everything is set, it is running easily.
Client support is a standout amongst other I had. Answers in seconds at whatever point I required them and accommodating. They give you the alternative of Skype them however there was no compelling reason to since they are constantly online to visit with.
It's a great app, where I can sale my product easily. I would like to thank for such an easy configuration
Great app and support - the support walked me through how to connect Etsy and ShineOn through CED. I would recommend this app
Still learning, and there were some issues with getting things to connect properly, but overall this has been great so far compared to the other app that I used. This app has a great interface, easy to use. Customer service always has someone there to help me! This has increased my sales and time by allowing me to sell on shopify and etsy! Must have!
STAY AWAY
If i could give this app a minus I would and strongly recommend that you avoid this app at all cost. This app is full of people doing fraudulent activity. My first sale on this app happened to be a fraudster instead of helping me through support they closed my account down and refused to speak with me. When I contacted them via phone they just hung the phone up on me. The same person then went onto my website and tried to purchase more goods which i quickly notified shopify which they talked me through the process of how to handle this in the future. A far lot more than what ETSY had provided me with. I will be definitely reporting this app and advise anyone to steer clear.
Dear Retro-Sauce,
We feel really sorry that your Etsy has been closed. But we would like to inform you that the Etsy Marketplace Integration App is not responsible for the same.
We (CedCommerce) are 3rd party integration provider and we are only responsible to connect your Shopify store to Etsy.com, uploading products, sync inventory on both end and manage orders from Etsy to Shopify. As your account has been closed, this is done from Etsy's end and this is a separate decision from our app. If they found any suspicious activity with accounts, they close the account. Also, it seems that you had tried to connect with their support team, we feel bad that you didn't get any positive response from their end.
I hope now you must have been understood that this was not the fault of the app. We are always seeing the future to work with you again.
Thanks,
Team CedCommerce.
This app doesn't seem to work. I started the app but didn't have time to list items right away and the free trial expired. Even if I was able to test it out it wont let me chose the lowest plan which means I have to pay $400 to find out if it even works. I currently cant do anything in the app without getting the subscribe screen which I cant use because the starter plan isn't selectable.
I used this app to help me transfer products to etsy and it works great would recommend this app
So far, so good. I have spent the past week getting CEDCommerce Etsy Integration set up on our store that has over 300 products, many with variations. There has definitely been a learning curve and a few still pending questions. But CED Commerce is always there to help, and the chat available 24/7 is a lifesaver. Everyone has been super helpful.
Customer care is always great, the app is just extremely confusing and difficult to navigate, in my opinion.