Intégration Etsy – CedCommerce

App works great, great way to sync a lot of Etsy listings. Anything that saves hours of work each week for less than $25 a week is a major win.

We used the CED Commerce Etsy integration for more than 2 years to connect our Shopify store with our Etsy shop. We chose the app because we needed reliable inventory synchronization and centralized management between the two platforms. Unfortunately, our experience was consistently disappointing.

Throughout our time using the app, we encountered recurring issues that significantly impacted our business. The most serious problems included inventory not syncing correctly, resulting in oversold products, and pricing being updated unexpectedly when it should not have been. For an integration app whose primary purpose is to maintain accurate inventory and product data, these issues created unnecessary work, customer service challenges, and lost confidence in the platform.

Whenever problems occurred, we often found ourselves spending considerable time troubleshooting or contacting customer support. While support was generally responsive, the underlying issues frequently resurfaced, leaving us feeling like we were addressing the same problems repeatedly instead of finding lasting solutions.

After more than 2 years of dealing with recurring technical issues and unreliable synchronization, we ultimately decided to cancel our subscription and move to a different solution. We simply could no longer trust the app to accurately maintain our inventory, orders, and pricing across sales channels.

Examples of issues we experienced:

December 2024: Ced Commerce fails to sync inventory for a number of items, causing many to have orders despite selling out all inventory. They blamed the third party APIs and Shopify's own internal systems for their inventory sync failures. Later in the conversation, their support claimed that many other sellers had the same problem using Ced Commerce, implicitly admitting that the problem was on Ced Commerce's side rather than anyone else's. No restitution was offered.

February of 2025: Ced Commerce reset all prices to match what was on Shopify rather than the designated marketplace price, which accounts for free shipping and marketplace feed. The lowered pricing triggered a higher than usual number of sales, resulting in a loss of $464.40 before the problem was identified and rectified. Despite the issue being directly due to Ced Commerce's mistake, they refused to provide anything to offset this dramatic loss until Shopify Support was involved, in which case they offered a smaller credit towards the expenses for the marketplace plan.

March 2025: Ced Commerce accidentally shuts off all plans and stops service to the account, because they "accidentally" thought that our plan had expired and insisted that in order to turn it back on, we needed to pay them. Only when direct receipts of the one year plan were shared, showing that the account still had multiple months already paid for that were left on the account, did they turn the service back on. Despite the fact that this mistake caused lost sales and internal app data to be wiped, they did not believe that anything outside of normal operations had occurred.

April 2025: Ced Commerce's app failed to sync in orders for an extended period of time, causing 22 orders to accumulate unseen, many of which fell past the mandatory ship date. Despite no known outages, they blamed the marketplace API for "glitching" and did not offer any sort of restitution or accountability for the difficulty and lost revenue from unshipped orders.

These were the four over the past couple years that stood out as being by far the worst, as they all caused significant monetary loss, interrupted usual company activity, and in all cases resulted in a lack of accountability.

We understand that every business has different needs, and this was our experience. However, based on the reliability issues we encountered over an extended period, we cannot recommend this app for merchants who depend on accurate inventory synchronization between Shopify and Etsy.

I regret purchasing this app. My Etsy shop is large (1,600 listings), and although the initial merge seemed fine, the sync was unreliable. Inventory between Etsy and Shopify became inconsistent, and when I attempted a full reset, the app rewrote my Etsy SKUs.

I reached out to customer support on Google Meet and still couldn’t fix the issue, telling me it would take a day or two. I installed Shuttle instead and had my entire store synced within an hour.

When I requested a refund for the remaining ~$600 on my annual plan, they refused. I explained that I would need to leave an honest, negative review based on my experience, and they accused me of blackmailing them, which was completely inappropriate and unprofessional.

If you choose this app, be prepared for frequent support calls and slow, difficult problem resolution.

pas clair, je souhaite resilier très peu clair, impossible pour l'instant

We needed to upgrade our plan having reached our upload limit. We will mid cycle and whilst I was frustrated they were unable to clarify what the prorate charge would be it did work in Shopify in the way they said it would. Harsh was then very helpful ensuring the missing products were uploaded into the app and showing me how to do it myself. We've used them for several years now and have been very pleased with how seamlessly the app integrates between Shopify and Etsy

10/10 would recommend!
Have been using this for years- great experience!
Had a troubleshooting issue and was resolved immediately. Harsh took the time to watch the loom videos, troubleshoot in real time and when we didn't get a good solution he hopped on google meet and solved it in real time. Amazing service, thank you!

We were satisfied with the customer experience and the app working itself.
The one thing that was not correct was, the status was not synced and we got a lot of products live on Etsy that were DRAFT on Shopify.
Fahad Khan assisted us with the issue and luckily, we got everything in order now.

Garbage! Run... always asking for a meeting to sell you more when you ask for help and the Pop-Ups windows are out of control.

Inventory and picture do not change with my Esty store.

Automatically changed all my prices even tho we never turned on price sync and changed all sku's after auto linking all items. worst nightmare.

I had a great experience working with Harsh Singh from the CedCommerce support team. He was very patient, responsive, and guided me step-by-step through the process of activating my product listings. I was initially confused about why my products were still in draft status, but Harsh clearly explained what to do and pointed me to the exact steps needed.

Thanks to his help, I was able to successfully activate my products, and they are now live on Etsy. CedCommerce truly worked like magic integrating Shopify with Etsy, once everything was set up, all my products, data, and details synced smoothly across both platforms.

His support made the whole process much easier and less stressful. Really appreciate the assistance.

Thank you, Harsh!