Etsy Integration ‑ CedCommerce

REVIEW UPDATED JUNE 25TH

After having left a negative review, someone went ahead and called my phone number around 4 times at 12 am and woke me up several times. Then my phone kept buzzing and someone was sending me messages on whatsapp. Until he said he was from CEDCOMMERCE.

This is unacceptable. The guy sent around 10 messages and would not leave me alone. What is wrong with you guys ? Totally unprofessional. I never gave permission for anyone to contact me and I certainly don't want to hear about it at 12 am when I'm already asleep.

I really regret having installed and bought the yearly app. Not recommended.

Original review:

Customer service is great but I do have several complaints. I am tired of having to update the shipping manually. My supplier updates the tracking numbers but they don't automatically sync on Etsy. I already told Cedcommerce customer support several times. One guy said it was because I was using 17track for tracking numbers and that someone would get back to me. Another person said that it was because I hadn't added them myself.. He didn't understand my question. Every single day, I have to check the tracking numbers and add them manually on Etsy. I am tired of doing this.

Another thing is that, cedcommerce misses a few orders here and then ! I've had a few orders that were about to be overdue and cedcommerce didn't even sync the orders with my supplier. I keep asking them why it keeps happening and they say it's because of the API and that it shouldn't happen again but it does. I bought the $360 something year plan because I thought this would be a good app that would do its work. I am disappointed. I am doing the same amount of work after I finished with my store and these people clearly don't can't fix the issues I have with their app.

Fantastic app and support

Very good app. I have been using it since 2022. Customer service is excellent. They are very quick in clarifying any questions. The interface is pretty is easy to understand. I have been using it to sync my Shopify and Etsy stores. I haven't had any issues at all.

As a new user, the app has really simplified the integration of our products into Etsy, and the customer support (on a Sunday!) with our first issue was outstanding. Really great service.

I really like the app but the only downside for our business is that CED doesn't allow you to delete products on your own. You have to contact them and they delete the products for you. Customer service is great, but the inconvenience of not letting me control my inventory is why I am giving them 4 stars.

I love this app and the support is top notch. I no longer have to manually add my listings to Etsy from my Shopify store. This app saves me so much time, and is easy to start using right away. It is self explanatory, and the few occasions that I have contacted support were amazing. They thoroughly review the issue, explain it, fix it, and tell you what you watch for so that you don't encounter the error again in the future. That is exactly the kind of answers I expect from customer service, but rarely do other apps or platforms meet that expectation. I highly recommend this app!

Thanks Mantasha, for your great support. Very easy to communicate and possible to ask questions to set it up.

This app is great for Etsy, easy to understand and easy to get started and manage. Most importantly one of the best apps support teams always available on chat and ready to help. Looking forward to some great sales on Etsy!

The support I have received, firstly when setting up the App and later with any issues I have had, has been excellent. It takes a bit of set up in order to get going but overall I found it relatively easy to manage, and I am not a tech savvy person! Linking our orders and products from Shopify to Etsy has saved us so much time. Fab App!

Great service from CED on chat function for Etsy integration. Keep up the great work!!!!!!!!!!!!!!!!