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So far the app is doing what I wanted it to do - sync etsy orders and create corresponding ones in shopify. And the support was helpful. No complaints
This app is good but the customer service is something else! The help-desk went above and beyond to help me get started and even helped me with a custom, specific need. All this was done out of hours and even over the weekend. Rest assured that if you choose this app, you won't have to worry about getting stuck with any technical aspect. I had a google meet with the company more than once. So helpful. Thanks
I have paid yearly subscription, They are good guys, cedcommerce customer service is the best between their competitors.thanks.
Support very prompt. thank you for your help on all my requests. app very easy to use and to install.
I am using this app for my Shopify - Etsy integration. After testing all is working perfectly as expected. Very simple to follow instructions and easy to use. Chat support was fantastic and very helpful. I have no hesitation in recommending to all. Would happily use any of their apps.
We have used this app, this very simple and saved a lot of time on launching new products in Etsy from Shopify and also order management.
Always quick to get an answer whenever I'm not sure what to do. Easily uploads products to Etsy. Saves a lot of time.
My favorite app of the month. Support is so good! They are always there to help in chat. Easy to use, wonderful sales channel additional to our shop.
Re their reply: We did not look for a discount. They offered one! We agreed and asked or nothing other than a refund. Why? Because the app was rubbish. Shopify arranged the refund. Avoid this app! The app promises a refund. But after weeks of waiting still no refund. Just told to 'hold on'. Shopify agreed to refund. But then the app makers charged me again! Please avoid this app. After days of waiting, talking to support, waiting and waiting and waiting and it is still not fully working. Glitchy. And unconvincing. Support is largely clueless. Every time we try to load an item the app logs us out and asks if we want to install it. Support says wait. 9 hours later --- still waiting. Avoid this app. A total waste of time and money. It is not fit for purpose. Dire. no stars! Update: it gets worse. I sell prints. The app says it replicates everything on my site and in shopify. Wrong. It does not show sizes. So no-one can see how large the print is. The app people did not tell me that before I paid. Everything about this app is disappointing. It has taken them 7 days to tell me that latest error. 7 days of talking and asking questions. Really bad form. and the info drips out only after they have taken your money.
Hi there,
It is painful that we were not able to meet your requirements. You were charged for the app because you have chosen a paid plan and using the app. We have refunded your amount through Shopify and got confirmation that you received the same too.
As per the conversation between you and our support, we found that you were looking for a discount. Our team member asked you for a timeframe to discuss with the team, and you disconnected. We also tried to reach you but always got a negative response from your end.
We will look to work with you shortly.
Thanks,
Team CedCommerce.
Great app and great people that will reach out to check in with you every now and then! They will walk you through any troubles at any time. This app has made my experience running two separate platforms insanely easier!