Etsy Integration ‑ CedCommerce

Subscribed to this app for months now and continuously having issues with syncing inventory. I've spoken to customer service for months and the developers can't seem to figure it out. We're constantly overselling on products which is a dealbreaker for our business. Probably will cancel later this month.

I was looking for an app that would sync my orders, tracking numbers, and inventory levels to Etsy. Orders syncing was relatively easy, just a matter of linking products.

Inventory syncing, however, was a nightmare. Two things that speak to the lack of confidence I have in this product:
1. SKUs are mapped between Etsy and Shopify using the names of the variants rather than SKU numbers. This means that the name of the Variant needs to be exactly the same across both platforms. For example, if you sell Small, Medium, and Large on Shopify and you decide that you want to use Size Small, Size Medium, and Size Large as the variant names in Etsy this app will break.
2. There's no way for me to say "make Etsy the source of truth for these fields and make Shopify the source of truth for these other fields." The way fields are mapped and which direction they're updated in is obfuscated away from the user and distributed across a variety of "Profiles" and "Templates" which are used to translate configuration into what's happening under the hood.

Additionally, the app deleted one of my Etsy listings. One of the "syncing" features triggers a delete on the Etsy side. I don't know why they have this feature.

I deal with this kind of software daily and this app is so confusing that I would not have been able to set it up without significant support.

I gave 1 bonus star because their customer service did the implementation for me and they're always available

The rep was very prompt and helpful. For a novice user like me, it is very important to have someone, whom I can ask questions 24/7. I appreciate dedicated reps, more than anything. Thank you for your support.

Updated review. The company no longer has 24/7 support. It seems only one person is providing support, so that you have to make an app to ask.

This app is clunky to use and ridiculously slow to load. Most of the time, it doesn't even load what you have clicked on. Not impressed. Faster to just list on etsy without the hassle of this app.

Not user friendly at all. Integration is nice when it actually decides what order it wants to bring over.

I downloaded this app TWICE thinking it was exactly what I needed. Talked to customer support several times, and they assured me that when something is ordered from Etsy, it also syncs on Shopify. THAT IS NOT THE CASE. It will automatically pull the inventory numbers from Shopify and apply them to Etsy, which completely screwed up my inventory numbers and had customers buying things that weren't actually in stock. Not a good app, and it makes NO SENSE for it to only sync one way, especially for people that sell on the two platforms. Very disappointed and I wasted a lot of time trying to make this work. Don't bother.

Update: 2/2020
I wanted to really use this app to create shipments, but it became more of a headache than anything. I have different prices on my etsy and shopify account. I spoke with agent who assured me that the prices and description would not change as long as I followed the directions he gave me. I check back 2 days later and many of my listings from my etsy shop had changed. Description and prices included. They told me they would try to revert it back, but they were not able to. I had to spend a few hours fixing this and also lost a few sales during the process... I would recommend Shippo, or another similar app. It's free if you just need to import orders.

Tech support are not very useful - most of the times they could not solve my problems and I had troubleshoot by myself. Consider how much they are charging for each month, I am not satisfied by their service.

The support is good but the app is not good, It created the wrong order, no one can determine what's the reason. I removed the app.

Only allowed me 50 sku's. There is no monthly option, only annually. Unfortunate because this seems to be the only app that goes from Shopify to Etsy.