Etsy Integration ‑ CedCommerce

Hi Higher Level Creations Admin,

Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations.

The initial setup involved custom development work to enable reverse syncing between Etsy and Shopify, which was completed based on the specific requirements requested.

Regarding inventory synchronization, the app updates inventory from Shopify to Etsy in near real-time. However, certain updates depend on Etsy API availability and limitations, which can sometimes affect how quickly changes are reflected. Our team had also suggested managing inventory and order updates primarily from Shopify, which helps maintain accurate synchronization across both platforms.

In terms of billing, our plans include defined usage limits, and additional charges may apply if the usage exceeds the selected plan’s limits, as outlined in the pricing details.

We truly value your feedback and would be happy to review your case again to ensure everything is working as expected. Please feel free to reconnect with our support team so we can assist you further.

- Team CedCommerce

Hi QuiltingFabricPanels Admin,

We’re truly sorry to hear about your experience and understand how concerning the product duplication issue must have been. That’s certainly not the experience we aim to deliver.

Our team has already reached out to you directly to review this matter in detail and identify the exact root cause. We take situations like this very seriously and are committed to thoroughly investigating what may have caused the unexpected listing behavior.

We respect your decision and genuinely appreciate the opportunity you gave us. If you’re ever open to revisiting the discussion, we would welcome the chance to properly review and support your store setup.

Wishing you continued success with your business.

— Team CedCommerce

Hi StarGabi Admin,

We sincerely apologize for the frustration you’ve experienced with the syncing process. We understand how critical it is for your Shopify and Etsy stores to communicate correctly.

After reviewing your case, it appears the issue may have stemmed from locating specific products to sync. We wanted to clarify that the app does have a "Tag" filter available directly within the Filter menu, which allows you to easily select and upload specific products based on their Shopify tags.

We have reached out via email a few times with a video guide showing exactly where to find this setting, as we haven't heard back from you yet. We are confident this feature will solve the syncing problem you are facing.

Please reply to our email or contact us directly at support@cedcommerce.com so we can guide you through this personally and get your store running smoothly!

Best regards,
The CedCommerce Team

Hi PicklePhernalia,

We’re sorry to hear about your experience and truly regret the inconvenience caused.

Upon reviewing your account, we noticed that an incorrect action was performed while handling draft products, which led to the issue. We also tried reaching out to you to assist and clarify the steps, but unfortunately, we did not receive a response.

We are absolutely open to helping you resolve this and guiding you through the correct process to ensure everything works smoothly. Please respond to our previous communication or reach out to us directly.

You can contact us at support@cedcommerce.com or via the in-app chat, and we’ll make sure everything is set up correctly for you. We’re here to help!

Kind Regards,
CedCommerce Team

Hi Piece of Land Admin,

Thank you for sharing your feedback. We reviewed your case in detail and found that the syncing issue occurred because the product profiling step was not completed during setup. Once profiling is completed, inventory and fulfillment sync works as expected.

To ensure a smooth experience, we’d be happy to assist you by assigning an account manager who will personally help with product profiling, Shopify–Etsy linking, and end-to-end setup.

Please reach out to us at support@cedcommerce.com or via in-app chat, and we’ll make sure everything is set up correctly for you. We’re here to help!

Kind Regards,
CedCommerce Team

Bonjour Kouni Bouni,

Nous sommes vraiment désolés d’apprendre que vous avez été facturée sans en être consciente, et nous comprenons parfaitement votre frustration. Nous tenons à vous assurer que notre application ne peut prélever aucun abonnement sans que le marchand accepte d’abord la facturation depuis Shopify.

Pour l’annulation, il suffit normalement de désinstaller l’application depuis votre boutique Shopify, ce qui met automatiquement fin à l’abonnement. Nous sommes sincèrement désolés si cela n’a pas été clair ou facile à trouver.

Nous aimerions vraiment résoudre cela pour vous au plus vite. Pourriez-vous nous contacter à support@cedcommerce.com ou via notre chat en direct afin que nous puissions vérifier votre facturation et vous aider immédiatement ?

Encore une fois, toutes nos excuses pour cette mauvaise expérience nous souhaitons vous accompagner et corriger la situation au plus vite.

Merci,
Team CedCommerce