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Application is misleading it doesn't have a free plan for under 10 products. You should not advertise items you do not offer!
Hi littlesammys!
We are sorry to hear about your experience with the app. We offer ten products and ten orders in the free plan. But, to avail of this plan, you need to import only ten products in the app. If you exceed the import limit of more than ten products, you will not find the free plan in the app. But we never disappoint our sellers. If they contact us, we provide them the limit of the free pricing plan.
Your valuable suggestion is significant for us. So we are also working on this and trying to provide the free plan visibility within the app. I would request you to join us back and ease your selling journey in this festive season.
Thanks,
Team CedCommerce
This app has the worst customer service out of any Shopify App I've ever used. If you get someone named Ritik with a deadpool logo just end the chat. He misguided me, didnt answer any of my questions or listen to anything I had to say, consequently I wasnt able to use this app and deleted it. It's not very user friendly anyways, find a different app to list on Etsy with.
Hi Realm of Wonders,
We apologize for the inconvenience you have faced.
We analyzed the communication between you and our support team member. We got that you are unaware that Etsy asks for a listing fee of $0.20. However, we have mentioned this in our pricing plans on the Shopify app store.
All of our customer representatives try to resolve the seller's concerns in the best possible ways. But we will improve the same as you didn't find this useful.
We request you to reinstall the app and give us another chance to serve you.
Thanks,
Team CedCommerce
If i could give this app less than one star i would- only based on the lack of customer service. I installed this app- and i was unhappy with the pricing- due to only a 7 day trial being available, i did not feel comfortable paying $360 dollars up front for a years worth of an app that i did not like - nor did i feel comfortable paying $60 per month until i decide whether of not i liked the app. Being new to shopify, i wasn't sure how to go about canceling the app, so i asked the chat box the app provides. Moattar Raza answered my chat. I asked multiple times how to cancel - and i did not get an answer on how to cance without being charged for almost 15 mins - all while he harassed me asking questions about why i wanted to cancel- and tried to offer a discount of a small 10% rather than telling me how to cancel.
Overall - the customer service is not worth the headache - find a better app.
Free 7 day trial - it asked me immediately to authorize a $360 payment (before using the trial).
The trial is limited to 10 products - not made very clear.
Dear Seller,
We follow the concept of Shopify, there is always a suggestion to choose a payment plan so that you can explore the app more and upload maximum of your products, but the Etsy Integration app or our support team never forces you to pick a plan before the trial period ends.
In fact, we recommend our seller to use the trial period first rather than picking the plan. This is the policy of app that you can upload a maximum of 10 products on Etsy which is quite sufficient to test the app functionalities. Not only this, if any of our sellers want to upload more products, but he can also do the same by contacting us.
We have also tried to connect with you through call but unfortunately could not be able to connect as you were not responding.
We would love to join you back again.
Thanks,
Team CedCommerce.