CedCommerce Etsy Integration

We have used this app since 2020. This makes syncing seamless. We quickly got used to the interface and process (templates/profiling) and this has made us able to receive all of our orders in one place. Additionally, there is support that is very knowledgeable and quick to respond all the time. This is a great app.

Very good app. I have been using it since 2022. Customer service is excellent. They are very quick in clarifying any questions. The interface is pretty is easy to understand. I have been using it to sync my Shopify and Etsy stores. I haven't had any issues at all.

Update 3/28/24

We had quite a bit of inventory updated in Shopify. Some items have 200 quantities available. I noticed that the quantities available on Etsy were all limited to 99. Etsy has a maximum quantity available of 999. I was told by CED that this is a limit of Etsy. Little do they know, I've been in application development for over 25 years. So I referenced the latest Etsy API docs (v3) and there is no limit as they would try to make me believe. Then I received this kind email from them

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"As per Etsy's policies, the maximum inventory quantity allowed for a single item is 99. It's crucial to adhere to this limit to avoid any potential issues, including account suspension.

To ensure compliance, our system automatically syncs inventory quantities to Etsy. If the inventory quantity exceeds 99 on Shopify, we cap it at 99 when syncing with Etsy. Subsequently, if an item is ordered and the inventory on Shopify drops below 99, the inventory on Etsy is adjusted accordingly"
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3 Hours later I received this email

"After consulting with our team, we have decided to accommodate your request to send a maximum inventory of 999 items to Etsy. However, please note that implementing this change will require some time, approximately 3 to 4 business days."

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I guess I'm special, not that they made a mistake in their programming.
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If you have a store with more than 1,000 products, I'd steer clear of this app. I have spent countless hours with their support team dealing with bugs.

Here is a brief rundown:

1. Etsy doesn't require you to have SKUs for different quantities. The problem with CED is that instead of telling you there is a duplicate SKU, they arbitrarily create a SKU for you. This is a huge issue when you have a sale and the SKU is changed by CED. And if you have accounting software tied to Shopify, the problem is tripled.

So let's say you have Item A and it comes in quantities of 1, 10, 25. You add a variation in Etsy for quantity and a drop-down box is presented for the buyer to select. When CED pulls in those variations and a SKU is not created in Etsy for each variation, they pull it in as individual items and arbitrarily create a random SKU.

2. I have over 4,000 products that had to be removed from Shopify, then manually removed from CED. I had to reimport all of the products and organize them in Shopify AGAIN. I was told that they wouldn't charge me for the month because of ALL THE PROBLEMS, but they did. When I emailed and asked about this, I got no reply.

3. When you update products in Shopify, you have to manually sync it with Etsy. There are two choices for this - Image or Price & Inventory. Which one includes the title and description? We'll never know.

4. Layering on to this problem, the app is in a constant state of sync. So even when sort the products by Date Modified it won't accurately show you the products you've updated in Shopify. This presents a real problem when you update 100s of products. Also, there is no sort by Updated in Shopify vs Updated in CED from Etsy.

5. Finally. Products that exist on Shopify and the app don't always connect in orders. Even when trying to link it, the product shows up but it throws an error when you attempt to link it.

I'm just done.