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Jon was very helpful in supporting me with any issues I may have had
Thanks for sharing! We're glad to hear our support was helpful with your issues. We're here whenever you need us! 😊
- Kevin & Nova Apps Team
Response in under 1 minute. Great advice and guidance. Highly recommend!
Thanks for the high recommendation! We're thrilled you got quick and helpful advice. We're always here to assist!
- Kevin & Nova Apps Team
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Thanks for the awesome feedback! Let us know if you need anything else! 😊
- Kevin & Nova Apps Team
Quick service.
Glad we could assist you promptly! If you have any more questions or need further help, feel free to reach out anytime.
- Kevin & Nova Apps Team
I adore this app. It's like super easy to use and I'm fascinated that it's completely free. I had I minor issue that the banner didn't show on a preview and on the website itself. But Alex saved the day. She sent me a useful guide with screenshots and all... So yeah, fast customer support, great app, and it's free yall!
Thrilled you love the app and our support could help! Thanks for your fantastic feedback. Enjoy the app, and remember, we're here for you! 😊
- Kevin & Nova Apps Team
Great customer service!
Alex is patient, kind and willing to help.
Instruction provided is easy to go over and check all steps are done correctly.
Thanks again!
Thank you for your kind words! We're glad our team could assist you. Happy to hear the instructions were clear and helpful! 😊
- Kevin & Nova Apps Team
Easy and quick setup, I had some issue due to my error for which I was assisted by Alex on a live chat. Great and immediate assistance, 5min and we were good to go thanks to her help!!!
Really appreciated
We're thrilled we could assist you quickly and get everything sorted out! Thanks for your patience and kind words. Enjoy using the app! 😊
- Kevin & Nova Apps Team
Super easy to setup, great customer service. Had an issue initially with getting this working and their team contacted me in seconds.
Thanks!
Happy to help! 🌟 We're here to make setup a breeze and solve any issues fast. Thanks for giving us the chance to assist you!
- Kevin & Nova Apps Team
I had some trouble installing the app but Jon directed me to the problem, which was to do with enabling the app at my end in customisation of theme. All was then OK.
The customer support on the chat line was good, but the installation instructions when installing the app could have been clearer.
Thanks for the feedback! We're glad we could help you sort out the installation hiccup. We'll definitely work on improving our instructions!
- Kevin & Nova Apps Team
It's not working. I asked for assistance but they were not able to fix it.
Hi Marco,
Darrel here from Nova Apps.
I've read your recent app store review and I sincerely apologize if the app didn't work on your store.
Unfortunately, we have run into some instances of incompatibility between our app and your theme. We are working to address these issues and provide a full and permanent solution so that any user can enjoy this app for free! However, since there are hundreds of themes out there, a permanent solution may take time.
In the meantime, we will continue to look into this to determine what may be causing this issue. Rest assured, that even though this is a free app, we don't take it for granted.
We also sent you an email regarding the issue. If you have any other questions, please just let me know.
Cheers,
Darrel