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Yaci was super helpful and super fast when I had questions about the app. This app is overall very easy to use and functions perfectly!
Thanks so much! Glad we could help quickly and that you’re finding the app easy and working perfectly—always here if you need anything!
- Kevin & Nova Apps Team
First of all, it is a free app. It is great, I have no complaints.
I've tested the EU GDPR cookie bar with VPN. It works perfectly
The service officer EJ helped me within several minutes.
I would recommend this app.
So happy you're enjoying the app and our service! Thanks for recommending us and for the awesome feedback. Cheers to your success! 🚀
- Kevin & Nova Apps Team
*STOP* Don't waste your time. This app is free, but is NOT Google GCM V2 compliant. So using it doesx not help you ANYTHING here in the EU.
If you need a GDPR cookie consent tool - this is the one to skip and not consider sinceit's useless.
Best regards, Agnes
Hi there,
I've read your recent feedback about our app, and I'm truly sorry for any inconvenience you may have faced.
However, it seems that there might be a misunderstanding regarding our app's compliance with Google Consent Mode (GCM V2) based on your previous interaction with our chat support. I want to clarify that our app is indeed compliant with Google Consent Mode (GCM V2). However, we were simply trying to explain that it's important to note that using our app alone does not automatically ensure full compliance with GDPR as there certain guidelines that you need to follow and fulfill on your own such as having the right settings in Shopify and crafting/displaying your own privacy and GDPR policy pages.
I have sent you an email discussing this in further detail. So, please feel free to discuss this further with us as we're more than happy to help.
We hope to hear back from you soon.
Cheers,
Lester
My support person Therese was awesome! She went above and beyond to make sure that I got a tricky issue figured out. Support was very quick even though I contacted them at 3am in the morning. The app is easy to use and offers the needed customization settings without being overly complex.
We strive to provide our customers with efficient and reliable service around the clock, and we're glad to hear that we've exceeded your expectations. Thank you for the awesome review!
- Kevin & Nova Apps Team
Manchmal kleine Bugs bei der Anzeige auf der Website, aber läuft größtenteils ohne Probleme. Support hilft super schnell.
Vielen Dank für Ihr Feedback! Wir sind an diesen Fehlern interessiert, aber es freut uns zu hören, dass unser Support-Team schnell weiterhilft. Ihr Feedback hilft uns, uns zu verbessern!
- Kevin & Nova Apps-Team
Had problems with the banner, i.e. the 'Read more' link was "empty" on mobile phones, but worked as expected on laptops. The support fixed it in some minutes. The woman was very nice too. Very pleased!
Thank you for sharing your experience! We're glad we could swiftly resolve the issue with the banner for you. Our team is committed to providing top-notch support. If you need any further assistance, feel free to reach out. - Kevin
Seemed simple enough but I had an issue where using the default Ride theme on Shopify, I had a red circle icon appear when hovering over 'Got It' on my Cookie Bar. The chat support were immediate and are going to help me sort out the matter but it involves editing the cursor code for a default template! Not quite the simple procedure I wanted but the support is very good.
Hi Kanpeki Dog Grooming Scissors team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a positive experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team here at Nova will be delighted to assist you!
Best regards, Kevin
Great app, have been using it for many years and no problems!
Thank you for your continued support! We are thrilled to hear the app has been running smoothly for you over the years. We truly appreciate you being with us.
- Kevin & Nova Apps Team
Thank you very much for prompt response in resolving my issue. It is working effectively.
Thank you so much! 😊 We're thrilled we resolved it promptly and everything's working perfectly now. Your kind words mean the world—always here for you!
- Kevin & Nova Apps Team
I had a problem after I switched to another Theme. But the support (Izzy) helped me in 2 minutes. Great App, great Support. I love it.
Thank you for the glowing review! 😊 We're thrilled our support team resolved your theme switch issue in just 2 minutes. So glad you love the app—we’re here for you anytime!
- Kevin & Nova Apps Team
