Nova: GDPR Cookie Consent , 3,130 reviews

Overall rating
4.5
Counts per rating level
  • 60% of ratings are 5 stars
    1.9K
  • 28% of ratings are 4 stars
    880
  • 7% of ratings are 3 stars
    217
  • 2% of ratings are 2 stars
    52
  • 3% of ratings are 1 stars
    99
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of use and efficiency in ensuring GDPR compliance. They appreciate the personalized cookie bar feature and its impact on user experience. The app's customer support is often praised for their quick responses and helpfulness, particularly through the live chat feature. It's free and favored for its seamless cookie management. Some merchants have also received valuable store improvement tips from the support team.

April 6, 2018

i didnt try it are asking for review?????

Alamodom
United States
7 days using the app
May 29, 2018

On desktop browsers, the bar does not disappear when you click to dismiss it. On mobile it works fine.

I would have given it three stars since it works on mobile, but the complete lack of customer support bumps this down to one star. Furthermore, this issue is not addressed in any of their documentation.

If you have a problem with this app, you're completely on your own. I contacted the app developer and received the following auto-response:

"Hi there,

Thanks for the email!

Unfortunately this is an auto-reply as the app only comes with help site support :(

As a business yourselves, I hope you understand that with over 100,000 users of our free apps we can only provide email support for paid customers.

Please check out our Help Center for answers to our most frequently asked questions.

Thanks again,

The Booster Apps Team"

Oh Plesiosaur
United States
4 days using the app
May 24, 2018

have to review to get app to work and then save settings in the app on the shopify admin and see if it works.

Letsjewelry
Hong Kong SAR
4 days using the app
April 14, 2018

doesn4t work, i dont know whats wrong with this app

Test Supatcha
Australia
2 days using the app
Edited May 24, 2018

Just a scam to get reviews. App does not install

Remarkable Star
United States
2 days using the app
May 28, 2018

This app is not GDPR compliant

Euroallergy Slu
Spain
1 day using the app
March 31, 2020

We sent a question to the support and the bluntly reply that they can't provide an answer because the app was free. We rather have a paid with support than not having support when technical issues happen

JDF 1999
United Kingdom
1 day using the app
Nova Apps replied March 31, 2020

Hi there, totally understand 🙂 We provide the app for free to over 100,000 Shopify Merchants along with our server bills to keep the app up and running each month. I'm afraid we can only offer community and help doc support for this app as a result.

Here's another paid alternative instead
https://apps.shopify.com/eu-cookie-privacy-solution

Hope that helps 🙌
Cheers
Stuart

Edited June 14, 2018

Installation was stuck at 33% for over 24 hours. Their help documents say that it doesn't need to show 100%, but I couldn't get the banner to show up on my site. I tried installing it again with the same result. Other reviewers mentioned that email support is only available for paid apps, so as this is a free app, there doesn't seem to be any point to contact the developer.

Shop In Today Llc
United States
About 24 hours using the app
December 28, 2018

The app didn't work at all, i followed all the steps and still didn't show up, at least it was free to try

Belle Miss Paris
France
About 21 hours using the app
August 27, 2018

this app is asking review before trying so let me try first!

Kittencart Com
India
About 17 hours using the app
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