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Hi,

Thank you for sharing your experience with us. We genuinely regret to hear about the issues you've encountered, and we completely understand how frustrating it must be to see such drastic changes in your view count and sales.

We want to clarify that Shopify’s analytics are affected by whether visitors accept the cookies banner, which may explain the drop in traffic. Only visitors who accept cookies are tracked, which could lead to an unexpected change in your data. Here’s a link that explains this in more detail: https://help.shopify.com/en/manual/privacy-and-security/privacy/customer-privacy-settings/understanding-customer-privacy-settings#analytics-cookies

We are here to help you understand exactly what happened and find a solution together. We noticed that you haven't reached out to our support team yet, and we truly believe that with the right support, we can resolve this issue for you.

Please give us the chance to work with you on this. Your success is our priority, and we’re committed to helping you get back on track. Feel free to contact us anytime so we can further investigate and assist with restoring your performance.

Once again, we’re really sorry for the inconvenience and confusion this has caused. We hope to turn this around and provide the support you deserve.

Hi!

Thank you for your feedback, and we apologize for any inconvenience caused by the banner that was left on your site. We are working hard to ensure our app is compatible across all systems and browsers, and appreciate your patience as we fine-tune our processes. It's important to us that updates and changes are communicated clearly, and we regret that this was not done in your case.

Please reach out to our live chat again so we can take this chance to ensure everything is fine now for you.

Your satisfaction is crucial to us, and we are here to support you. Thank you for bringing this to our attention.

Ciao,

Ci dispiace molto per l'inconveniente che hai riscontrato. Il tuo feedback è estremamente importante per noi e prendiamo molto seriamente qualsiasi problema tu possa avere.

Siamo già al lavoro per risolvere la situazione e un nostro agente di supporto ti ha contattato via email per fornirti tutta l'assistenza necessaria. Vogliamo assicurarci che il problema venga risolto nel più breve tempo possibile e che tu possa continuare a utilizzare i nostri servizi senza ulteriori inconvenienti.

Ti chiediamo di darci un'altra opportunità per dimostrarti il nostro impegno nel fornire un servizio di alta qualità. Siamo qui per aiutarti e faremo del nostro meglio per garantire la tua soddisfazione.

Grazie per la tua comprensione e pazienza.

Hello
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had.
Our support team has just received your request about the app and replied to you. Please check and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

Hello there,
Thank you for giving feedback.
I'm not sure the issue on your store, maybe the problem due to conflict js.
Could you please reinstall app and let me know. I'll check and fix this.

Regards,
Kien