Consentik Conformité RGPD/GDPR
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I’ve had a very poor experience with this app. The cookie banner previously stopped working on my store for over two weeks without me being aware, leaving my site effectively operating without proper GDPR consent in key markets and breaking conversion attribution for my ads.
Support eventually acknowledged the issue after I had to compile extensive evidence myself. I was told I would receive refunds and lifetime free access, yet I later discovered I had still been charged for months afterwards.
Most recently, the banner has stopped showing again and appears to be marking all visitors as declined, which completely breaks conversion tracking.
For an app that is supposed to handle compliance and consent management, reliability is absolutely critical. Unfortunately my experience has been the opposite.
Hi there,
This is Kaylee, Customer Support Leader at Consentik. I’m very sorry for the experience you’ve had and that our app did not meet your expectations in such an important area like consent and tracking reliability.
We completely understand your concerns and take your feedback seriously, especially regarding both the technical issues and the confusion around billing. Our team has now reviewed your case internally and processed the refunds on our side
We know that, for a consent and compliance app, stability and accurate attribution are critical, and we’re sorry that your experience has been the opposite. We truly appreciate you taking the time to share this as it helps us identify where we must improve both our product and our internal processes.
If you would ever be open to it in the future, we would be grateful for another chance to work with you and ensure your consent, tracking, and billing setup are handled correctly from the start. In any case, we genuinely wish you all the best with your store and campaigns moving forward.
Best regards,
Kaylee from Consentik Team
I had an issue with the cookie consent icon displaying too large on my storefront, which didn't fit my minimalist brand aesthetic. I reached out to Consentik support and they were incredibly responsive—they fixed the sizing issue within minutes by adjusting it to 50px, which looks perfect now.
The support team was patient, professional, and even offered to make further adjustments if needed. They clearly care about getting the implementation right for each store.
Thank you so much for sharing such a detailed experience! 😊🌟
We’re really happy to hear the issue with the cookie consent icon was resolved quickly and that the new sizing fits your minimalist brand perfectly. It’s great to know our team could respond promptly and make the exact adjustment you needed 💙
Your kind words about the patience and professionalism of the support team truly mean a lot to us. We always aim to make sure every store gets the right setup.
Thanks again for choosing Consentik GDPR Cookie Banner. We’re always here if you need any further customization or support! 🙌🚀
Great customer service, quick response and the issue was resolved promptly
Thank you for the great feedback! We’re so glad to hear you received a quick response and that your issue was resolved promptly. Providing fast and reliable support is always our goal. If you ever need anything else, we’re here to help! 😊
Ich wäre gerne noch tiefer gegangen.
Vielen Dank für Ihre Bewertung und Ihr Feedback! 😊🌟
Es freut uns, dass Sie insgesamt eine gute Erfahrung mit Consentik GDPR Cookie Banner gemacht haben. Wir verstehen auch, dass Sie sich noch mehr Tiefe oder erweiterte Funktionen gewünscht hätten 💙
Ihr Feedback ist sehr wertvoll für uns und hilft uns, die App weiter zu verbessern. Wenn Sie möchten, können wir Ihnen gerne zeigen, wie Sie noch mehr aus Consentik GDPR Cookie Banner herausholen können.
Vielen Dank, dass Sie Consentik GDPR Cookie Banner nutzen. Wir sind jederzeit gerne für Sie da! 🙌🚀
great app, works well for me. Thank you Mr Ben for all your help on setting this up.
Thank you so much for the kind feedback! 😊🌟
We’re really happy to hear Consentik GDPR Cookie Banner is working well for you and that Ben could help you get everything set up smoothly. He will truly appreciate the shoutout 💙
Thanks again for choosing Consentik GDPR Cookie Banner. We’re always here if you need any assistance! 🙌🚀
Just started using it. Good and fast service, incl. customizations for my needs.
Thank you for sharing your first experience with Consentik GDPR Cookie Banner! 😊🌟
We’re glad to hear that the setup went smoothly and that our team was able to provide fast support and customizations tailored to your needs. Helping you get started quickly and confidently is exactly what we aim for 🚀💙
Thanks for choosing Consentik GDPR Cookie Banner — feel free to reach out anytime if you need further assistance! 🙌✨
Great app! Super easy to set up and fully compliant with Google’s requirements. The support from Ben has been outstanding, fast and helpful. Highly recommended!
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that Consentik has been easy to set up and fully meets Google's requirements for GDPR compliance. 🎯
A big shoutout to Ben for providing you with fast and helpful support! 🙌 We're proud to have such a dedicated team.
Thanks again for the high recommendation — we're so happy you're enjoying the app! 😊 If you need any further assistance, feel free to reach out anytime!
Fast and great job!
Thank you so much for your feedback! 🌟 We’re glad to hear you had a fast and great experience. If you ever need anything else, we’re always here to help! 🙌✨
So far, this app has been easy to navigate with the quick and responsive support from the app's help center. I definitely recommend this app.
That’s great to hear 😊
We’re glad Consentik GDPR Cookie Banner app has been easy to navigate and that the help center support has been quick and responsive when you needed it. A smooth experience paired with reliable assistance is exactly what we aim to provide.
Thanks for the recommendation and for choosing Consentik GDPR Cookie Banner app to support your site 🚀💙
Service client très efficace, à l'écoute et très réactif. Problème résolu en très peu de temps. Merçi Omega team!
Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec notre service client! C'est formidable de savoir que notre équipe a été aimable, patiente et à l'écoute, et que le problème a été résolu rapidement. Merci beaucoup pour vos aimables paroles! Si vous avez d'autres questions ou avez besoin d'assistance à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous aider ! 🌟💙🚀