EW: EU Withdrawal Button &Form
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
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I dont quite understand why there are paid tiers on something that is required by the law. In order to even add information like FAQ links etc to the withdrawal form, I have to pay extra money which doesnt make sense.
It was pretty hard to integrate as well. Finally was able to figure it out
Hello,
Thank you for taking the time to share your feedback. We completely understand your perspective—legal compliance should be accessible, which is exactly why our free version fully covers all legal requirements for a standard withdrawal form.
Regarding your concern about adding FAQ links, there seems to be a slight misunderstanding: adding FAQ links is not a paid feature of our app. In fact, this is entirely unrelated to our pricing plans. You can easily and completely freely add any additional text or links (like your FAQ) directly to the page containing the form by using your Shopify Theme Editor.
We are sorry to hear that the initial integration felt difficult, but we are glad you were able to get it up and running! If you ever run into any hurdles in the future or need assistance optimizing your page setup, please contact us —we are always happy to help.
Best regards,
EU withdrawal team
The setup didn't work. The withdrawal page wasn't automatically created as it should've been and I wasn't even able to add the withdrawal form as a link in the footer instead of a floating button. Which is weird because I was able to do install it easily on my other Shopify store without any errors. I'm guessing the issue might've been the theme, but I don't know.
After hours of chatting and waiting for replies, customer support told me they would get it sorted, but it's been days and they didn't. Decided to uninstall and go for a different app instead.
One other thing I noticed is that, on the free plan, there is a specific field in the form asking the customer about ''items'' that they ordered and the text box below it says ''Please describe the items you wish to return''. I tried changing the phrasing of this field because besides some physical products, we mostly sell digital products and services. It's kind of a minor thing, but I wish I was able to change it to simply ''Description'' as the main field, and in the text box put ''Which product or service would you like to return''. It looks that customization is part of the paid plan.
Anyway, the main reason why I installed this app, was because of it's ratings, but I found better and more seamless apps elsewhere.
Watermark removal is 10$ a month
Hello,
Thank you for your review! We completely understand that no one loves paying subscription fees.
However, just like your high-quality bags aren't handed out for free, developing, maintaining, and supporting a reliable app comes with running costs. The good news? At $10 a month, we are definitely quite a bit cheaper than one of your beautiful bags! 😉
More importantly, we want to clarify that the $10/month tier is not just for watermark removal. That plan actually unlocks a whole suite of advanced automation features designed to save you time and streamline your store's operations behind the scenes. The watermark removal is just one small bonus included in that package.
If you'd like to learn more about how these automation tools can help your business run smoother, please contact us. We're always happy to help!
Best regards,
EU withdrawal team
