Revoq – Bouton Rétractation UE

Hallo,

schade, dass Sie die Einrichtung als zu kompliziert empfunden haben.

Revoq bietet je nach Shopify-Theme und gewünschter Einbindung verschiedene Möglichkeiten zur Einrichtung. Unser Support-Team hilft dabei selbstverständlich gerne weiter.

Leider haben wir vor der Deinstallation keine Support-Anfrage von Ihnen erhalten und hatten daher keine Gelegenheit, Sie bei der Einrichtung zu unterstützen oder herauszufinden, an welcher Stelle es Schwierigkeiten gab.

Falls Sie Revoq noch einmal ausprobieren möchten, schreiben Sie uns gerne an contact@revoq.buschbytes.com. Wir helfen Ihnen gerne persönlich bei der Einrichtung.

Bonjour,

merci d’avoir mis à jour votre avis.

Je comprends que vous trouviez le plan Professional trop cher pour votre besoin spécifique. Je souhaite simplement préciser que l’intégration dans les comptes clients Shopify est une fonctionnalité additionnelle, et non une fonction obligatoire pour respecter l’exigence principale.

La fonction de rétractation accessible sans connexion est disponible dans tous les plans, y compris le plan gratuit, par exemple via un lien dans le footer, une page dédiée ou un bouton visible sur la boutique.

Les fonctionnalités incluses dans chaque plan sont indiquées de manière transparente sur notre page de tarification avant l’installation ou la mise à niveau.

Thank you for your feedback. I’m sorry if the plan details were not clear enough.

Just to clarify: Revoq does include order matching and a withdrawal-period status check already in the free plan, so merchants can see whether a withdrawal appears to be within the standard period or not.

The Professional plan adds more advanced automation options, such as automatically enforcing the deadline or blocking withdrawals outside the configured period.

We try to keep the free plan genuinely useful, especially for smaller merchants, while the paid plans help us cover server costs, support, and ongoing development of the app.

I’m sorry to see that this led to a 1-star review, because I’m sure we can clarify this and find a good setup for your store. I’ll also send you an email directly, so you can reply there and I can take a closer look at your setup.

Hi,

we’re sorry to see this rating.

Unfortunately, there is no comment attached, so we cannot understand what went wrong or how we can help. We’re actively supporting merchants during the current EU withdrawal deadline and are happy to look into any issue as quickly as possible.

Please contact us by email with your shop domain and a short description of the problem. We’ll gladly help you get Revoq set up correctly.

Hi,

thank you for trying Revoq and for installing the withdrawal form in your store.

I’m sorry to see that the experience was only worth 1 star for you. Since no comment was added to the review, I unfortunately don’t know what did not meet your expectations or what we could improve.

I have sent you an email so we can better understand what happened and help if there is anything not working as expected.