GM Event Ticketing
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Event Ticketing has worked perfectly for our needs putting on a Drive-In movie experience and hosting events. Customer service is EXCEPTIONAL-- haven't received quick and helpful responses like that from any company before. Highly recommend for your ticketing needs.
Great for selling tickets for small and big events! Also a very fast and helpfull support! Definitly recommended :-)
Product works perfectly. Not sure if it is Shopify or not, but getting it set up with Shopify is a tad confusing but the folks who own and operate this app are wonderful to assist. Buy with confidence.
Prompt customer service to urgent issues we had due to our mistake. Jeff solved it quickly and we were back and selling tickets.
The app in general is excellent for event companies and hv many customisation. Our staff also enjoys using the scanner, it is faster and can also do offline scanning.
overall 100/100
Phenomenal app. Support is just a DM away.
This app is fantastic! And Jeff's level of support is unparalleled--always willing to help, and very quickly. We used this for our 2020 Covid-downsized drive-in Fairhope Film Festival and it went so smoothly we are going to try it for our 2021 back-to-full-sized film fest. I feel certain that this app will do everything we need very well, and anything that's a problem will be addressed easily. Thank you Jeff!
We manage events and sell tickets on shopify and were looking for a good way to handle check in as well as attendee management. We checked out other apps and previously used some event software designed just for event management. We found limitations with the original event software so we moved to Shopify and installed Event Ticketing. We're very happy with it and the support has been fantastic! There are so many great features that make running our events easier. The check in actions are great too as it allows us to take photos or know if a customer has items to pickup at check in. The support has been great when we've had questions and they even added some functionality that makes things easier. The check in app that you use on iOS devices makes check in and looking up attendees quick and easy. It's helped speed up the check in time for events. There are many more things I could mention, the Event Ticketing app is very full featured and has so many cool things you can do. I'd highly recommend it.
We were able to sell a good amount of tickets, and were generally quite happy with the app. However, the level of service was not there.
Jeff seems like the only person who can help but he is often busy and cannot/won't look at your issue for months (5 months and counting). For the money paid, I just couldn't justify it and looked elsewhere.
There are other limitations to the app (they don't have email reminders, for instance, as well as not being able to check in customers with an Android phone, no easy way to export attendees, plus more).
I had enough and have looked elsewhere.
Kat, it's a bummer we couldn't resolve things. The issue you refer to was a feature request that I didn't believe to be a good fit for the app. If I implemented everything customers asked for, then this app would be a mess. I focus on a few important things and doing them well. Speed, reliability, and ease of use. When I consider new features, I weigh four things: how many merchants need this and how many have asked for it, do I instinctively believe this to be a good value-add, how important is this compared to other fixes or features, and finally, is this a good customer to work with. Unfortunately your request missed all the marks. I apologize if I wasn't clear on that - it's my fault that I didn't set expectations appropriately.
I do commend you on selling thousands of tickets with Event Ticketing.
Regarding the limitations you mentioned:
1) Yes we have email reminders that can be automatically scheduled X hours before an event
2) Yes we support check in and scanning tickets on Android using our Shopify POS Plugin
3) Yes of course we support exporting attendees to a spreadsheet, with very good filtering: by ticket type, date ranges, name, checked in status, and a dozen more.
Fun Wheelin',
Jeff
My experience with this app so far has been great. Cost is reasonable compared to other apps I researched and the app is relatively easy to use. Experienced a challenge while setting up recurring dates and Jeff was a great support - got back to me quickly and took the time to answer all of my questions.
I would highly recommend this app to merchants looking to offer a well rounded event ticketing experience.
I'm glad we figured it out! Always here to help. Thank you for the great review. -Jeff
This app completely changed our admission process, and it was very easy to set up. When I did have questions, the developer was super responsive. In fact, I suggested a change, and app made update within two days. I would high recommend.