Event Ticketing

Thank you Derryn! FYI - We have released two great things in the past month: A new native Shopify POS plugin for ultra-fast ticket scanning and check-in, and support for Shopify's new Checkout Extensibility where Event Ticketing lists all the customers tickets on the Thank you and Order Status page (so the customers can download, transfer, complete required questions, change tickets to another date/time, or upgrade tickets) all without leaving your store.

Kat, it's a bummer we couldn't resolve things. The issue you refer to was a feature request that I didn't believe to be a good fit for the app. If I implemented everything customers asked for, then this app would be a mess. I focus on a few important things and doing them well. Speed, reliability, and ease of use. When I consider new features, I weigh four things: how many merchants need this and how many have asked for it, do I instinctively believe this to be a good value-add, how important is this compared to other fixes or features, and finally, is this a good customer to work with. Unfortunately your request missed all the marks. I apologize if I wasn't clear on that - it's my fault that I didn't set expectations appropriately.

I do commend you on selling thousands of tickets with Event Ticketing.

Regarding the limitations you mentioned:
1) Yes we have email reminders that can be automatically scheduled X hours before an event
2) Yes we support check in and scanning tickets on Android using our Shopify POS Plugin
3) Yes of course we support exporting attendees to a spreadsheet, with very good filtering: by ticket type, date ranges, name, checked in status, and a dozen more.

Fun Wheelin',
Jeff

Your review in English: Tickets cannot be downloaded. Support only responds with standard answers.

Stephan, I needed some basic information to help diagnose your problem. An order number, an error message (if any), a screenshot, anything really so I can help you. "it doesn't work" does not allow me to help you. You probably forgot to set up a PDF design template for the tickets. Something simple like that.

Breaks my heart to see something that could have been so easily resolved end up in a 1 star review.

On the other hand, I do take these sorts of things to the drawing board all the time, "Why did they have this problem? Why couldn't the software prevent this issue in the first place?" So thanks for that, I guess.

-Jeff

You're very welcome! Thank you Erik, Tony, Tyler, and Kat for your business over the past few years.