Evey Events & Tickets

Look elsewhere. Set up was easy but their app crashed multiple images on our website. Unfortunately we had already sold multiple tickets and so have to keep the App installed until the event and try to work with customer service to get a fix.

Their customer service is non existent, weeks of 'checking' or 'escalating' all whilst their app was ruining our website. The issue is still outstanding whilst we go through multiple different customer service agents, none of whom actually do anything to help. Avoid.

This is just scam! We used Evey for an huge event, and took the biggest paid plan - but MANY times the app just crashed, and all the tickets went sold out, this has happened many times, and customer services promises every time that i would not happen again.. Customer service is not helping with anything, and just send you articles.. If your event is serious, I would recommend to NOT use Evey!

UPDATE: I talked with u guys 4 or 5 times, and everytime u said it was fixed, but we had to find the error again ourself.. And now we also have to pay for the free tickets we created, because a SUPER bad guide!
same as before, we recommend ALL serious business to NOT use this app

Because everytime i open this app it prompts me for a review.

Super annoying.

Update.

I'll post a 1 star review everytime I see this prompt.

Cost too high for user.

Hi - I have a concert set for two nights. People are buying tickets but I and the buyers can't see which night they have purchased tickets for. Can you help straighten this out for us ? Thanks !

Randy Now's Man Cave

Unfortunately, more and more features are not working as they should or still "temporarily" disabled . e.g:

- It is no longer possible to send a simple confirmation with the ticket to people who register, which means no check-in with tickets
- Visual bug on notification preview
- Sending a simple test email is still "Temporarily disabled"
- No add to calendar
- No Scheduled Avalibility

Not sure we will continue to use this app.

Reports are not accurate

Sadly, although they show signs of promise the Ap and the Customer service is slow. Known issues they haven't resolved for some 2-3 months:
#1 - Can't send attendee messages - we've been told this is disabled because of spam. We need to do this regularly to send out information before an event. They've said, "we'll fix it soon"
#2 - The dang purple help window is in the way of a key button that allows you to execute a command. No matter if on mobile or desktop that help window blocks a critical save button - we've told then and gotten no response.
#3 - Slow server. So we have multiple dates that need to be selected, often the calendar takes too long to load (even with exceptional wifi) and our customers select an option without a date - which then doesn't create a valid ticket and a lot of extra work.
#4 - Attendee lists are not searchable as indicated with search bar. Multiple people have tried in a list of 100 to find their name and it does not search properly.

There are more issues, I just can't name all the ones not resolved.

This ap is probably ok if you don't ask anything of it. But we used to do something like 1000 tickets a month with them and it's been lots of extra work on our end, thus making it more expensive than other similar aps.

Our experience is based over a 2 year period

I managed two stores. the first few events we ran worked fine. The setup was painless.
However, one event keeps every day drops the number of tickets available, to match the number that have been sold. So the store shows it sold out.
Problems come up with every app -- however the response from the developers has been abismal. To my initial cry for help I got a single response and they fixed the problem for the wrong event (which didn't have the problem at all) and then, I accidentally discovered -- in the wrong store.

by accident I discovered I have two events that i did not create in the wrong store that I can't delete.

Wierd things can happen with all sorts of apps. Responsive service is what makes the difference. After my events are done, i'll be looking for alternatives to Evey.

Easy to understand, intuitive interface, great support.

UPDATE: We have had various issues since writing this review, and we cannot get any of our issues sorted. There are limitations we are not happy with - for eg. we are not able to export a month's worth of orders - this seems like a basic function? The automated email reminders are not working with no timeframe for when this will be up and running again. We'll be lucky if its working within 12 months, as no one seems to care.