Evey Events & Tickets , 90件のレビュー
This is our second year using Evey and hopefully our last. This app is SO buggy. Bug after bug. Whether it's problems with the check in app or QR codes won't scan or data importing with crazy formatting problems. Brutal. I was manually updating info the day before the event.
Last year we were able to have additional data points added after the fact to our check in (like tshirt purchases and waiver info). This year customer service would not do it so we were forced to check in using multiple paper spreadsheets. The fact that there's no data import funcationality is brutal.
Hi Cheeky Schoolie team,
We are so so sorry we've left you this frustrated. We are working to get in touch with you to make things right. We've emailed and I just called your support line. If you are open to it, just reply to our email and we are happy to schedule a call to talk through your issues, and work on a path forward!
There are many ways we can help guide you to add additional data points upon event set-up, and we'd love to work with you to see if these will work. Yet, if your dream functionality is outside of what our app can do, what Shopify can do, and your desired changes require theme or code changes outside of our app, we will let you know of those limitations.
We would love the opportunity to chat with you and make things right. Please email us back, or give us a call (we left our number on the customer support voicemail).
Lauralynn and team Evey
The app is GARBAGE, I'm 90 minutes from the start of the event and the validation and service is completely down, I can't access the app from Shopify and customers can't see their tickets.
Nobody responds to this urgency, you are disgusting.
Hi there. I appreciate you taking the time to leave this review. I'm sorry our technical issue had such a serious impact on your event.
It is extremely rare for Evey to go offline like that. However, it did go offline, and it did mess up your event, and we truly regret that. I know we can't go back in time to fix the event experience for you or your attendees, but I will make sure that you and all our other merchants who were affected by this outage are given priority in the coming months to ensure all your future events run smoothly.
The timing was bad for us as well. It happened right when we typically have our fewest staff online. It took us longer than it should have to get the right people working to fix the issue. This is something we're addressing and will improve going forward.
I hope you choose to continue doing business with us. We really do care about your experience. We will do better.
Hannes Bez | Director of CX
This app had so many glitches once we went live. Customers can buy more tickets than inventory allows. No one to help during customer service hours. Very disappointed in this app and service. Had to update my 5 star review because we had SO MANY issues.
UPDATED REPLY: I'm so sorry about the problems you ran into over the past few days! Our team is working on this as a highest priority. I'm checking in on this along with our Team Supervisor, Sharky, several times per day. Thanks for your patience while we turn this experience around for you!
- Hannes Bez, Director of Customer Experience
PREVIOUS: Thanks for the kind words! Ron's a gem, isn't he? If you need anything else, he'll be standing by with the rest of the Evey team to make sure you're taken care of.
Terrible experience. The app is good, but if you have questions; your event will happen first before you get an answer from them, it is so frustrating. I ended up deleting this app. And also technical issues happended, like people trying to purchase tickets from their devices and only worked on the laptop, no way! Or maybe was just me with these situations, I hope it works for others. Good luck!
We are so terribly sorry for your frustration, and our delay getting back to you!
We've reached out on phone and luckily were able to chat with you for almost an hour! Thanks for your time (and openness) today on our call. It was really helpful to talk through your challenges and I'm glad I was able to help you with a few items (even outside our app).
Now that we've spoken (about conflicts with some other apps you have, and potentially your theme), it seems we've ended in a good place, and will hopefully get to work with you again in Jan for your events top ensure set up of events works exactly as you expect.
Pricing is really not intelligent. Company who organize plenty of events will never pay this price ! If you took a commission instead, all companies are happy to share success but not to pay that much with any guarantee of success. Brainstorm again guys you have the app, market it well now !
Thank you for your interest in our app!
We appreciate the feedback on our pricing model but we’ve found that this model is much cheaper for the vast majority of event organizers, as opposed to a commission based model (fees per ticket sold).
We see you had the app installed for a very limited time. We would love for you to give it a longer try to help show you its capabilities. Feel free to reach out if you have any questions.
Not a complete solution. Tried to use the check-in capability advertised. When tried to sign up, you get "Thank you for your interest in Evey Events. We are not accepting new user signups at this time, please check back later." Also a bit of bait and switch, $20 for shopify, and to do check-in, it's another $29 a month
Thank you for trying out our application.
We understand there may have been some confusion when trying to use the check-in interface for the Shopify application.
The Shopify application is a complete solution and the $20/per event/per month does cover the cost of the check-in functionality.
We have a guide here on how to get ready for your event. Including how to use the check-in interface:
If you have any other questions or issues please don’t hesitate to reach out to us.
The Evey Team
DO NOT USE. We have been continuously overcharged by this app long after we have stopped selling tickets for our events, and as the app will not load for us, we are unable access it further to address the issue. We have been in communication with them for months flagging this issue, during which they have continued to take significant payments from our account, without properly addressing the issue. AVOID.
Do not use this app if you plan on running a efficient, seamless check in for medium to large scale events. (3000+)
The app is full of bugs and errors, constantly kicking back 404 errors when checking in 1000's of people. We had to reset our devices CONSTANTLY to log back in and try and get them to work.
The server that the check-in service runs on is terrible slow and unreliable.
The customer service is nearly non-existent.
Absolutely bring a print out of the attendee list beacuse you're going to spend half your day checking in people manually, on a piece of paper.
I seriously recommend finding another app unless you're running a tiny event.
I managed two stores. the first few events we ran worked fine. The setup was painless.
However, one event keeps every day drops the number of tickets available, to match the number that have been sold. So the store shows it sold out.
Problems come up with every app -- however the response from the developers has been abismal. To my initial cry for help I got a single response and they fixed the problem for the wrong event (which didn't have the problem at all) and then, I accidentally discovered -- in the wrong store.
by accident I discovered I have two events that i did not create in the wrong store that I can't delete.
Wierd things can happen with all sorts of apps. Responsive service is what makes the difference. After my events are done, i'll be looking for alternatives to Evey.
Very slow service! They charged me double for the same event. I contacted them for refund and still my problem isn't solved !!!