Omtaler (167)
Raffiner
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Etter vurdering
This app WAS good... until now. They have implemented a change that forces a filter by month - if we don't have an event on in the current month, it just shows as 'no results' and looks as though we have nothing upcoming. The filter isn't obvious to customers - we've noticed a large drop in bookings, and been given overwhelming feedback by customers that it's not user friendly, having to go month by month until they find what they're looking for. SO so disappointed... with no plans to change it, we'll be looking for an alternative.
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the recent changes to the event filter.
The previous behavior was unintended, and we've since adjusted it to better match the expected functionality for most users. We're also exploring ways to support both options to better serve your needs.
We'll reach out soon to discuss the next steps.
-Evey Management Team
Priced well and works for most of our needs, though there are some flaws in the UI that inhibit functionality and haven't been resolved after reporting them 14+ months ago (can't add user from a mobile phone because the chat button blocks the Send button, as another user review reported below). We also struggled with custom uses like multi-date events where we want variants listed on the Shopify product page but don't want/need a full blown calendar or date-picker on the page, or want pricing to change if they choose more than 1 date, but we are slowly figuring out workarounds.
Overall it's a good app for the pricing and their customer service is typically responsive within a day, even if actual issue resolution takes longer.
Hi there Chicago Union and team!
Thank you so much for the detailed review! We’re glad to hear that the app meets most of your needs and that our pricing and customer service have been beneficial to your experience.
We sincerely apologize for the issues you've encountered. We understand how frustrating this can be, but please rest assured that we’re actively working on improvements to address these concerns.
If you need help with anything else, you know where to reach us!
They are quick and responsive. I had a hiccup, and they fixed it pretty quickly. I'm pleased.
Hey there Torah Sisters and team!
We're glad to hear that our support team was able to help you out! Thank you so much for sharing the experience you had, this helps us a lot and we truly appreciate your support.
If you need help with anything else, you know where to reach us!
Mary was great and talked me through on look how to fix my issues.
Thank you helping
Hey there Christmas Camper Convoy and team!
Thank you so much for taking the time to share the experience you had with Mary! We'll make sure that her hard work is recognized. She's a gem and we're glad to have her on our team.
If you need help with anything else, you know where to reach us!
Very helpful and simple application. Easy to understand.
Had an issue with the plan we selected, but the customer service was fast and could solve the issue. Thank you.
Hi Jelmoli Inventarverkauf and team!
Thank you for your kind words! We're thrilled to hear that you found the app easy to use and that our customer service was able to resolve your issue quickly.
If you ever need anything else, please don't hesitate to reach out to us. Thank you for choosing Evey!
Sadly, although they show signs of promise the Ap and the Customer service is slow. Known issues they haven't resolved for some 2-3 months:
#1 - Can't send attendee messages - we've been told this is disabled because of spam. We need to do this regularly to send out information before an event. They've said, "we'll fix it soon"
#2 - The dang purple help window is in the way of a key button that allows you to execute a command. No matter if on mobile or desktop that help window blocks a critical save button - we've told then and gotten no response.
#3 - Slow server. So we have multiple dates that need to be selected, often the calendar takes too long to load (even with exceptional wifi) and our customers select an option without a date - which then doesn't create a valid ticket and a lot of extra work.
#4 - Attendee lists are not searchable as indicated with search bar. Multiple people have tried in a list of 100 to find their name and it does not search properly.
There are more issues, I just can't name all the ones not resolved.
This ap is probably ok if you don't ask anything of it. But we used to do something like 1000 tickets a month with them and it's been lots of extra work on our end, thus making it more expensive than other similar aps.
Our experience is based over a 2 year period
Thank you for taking the time to give us this feedback. I'm so sorry about your poor experience with us over the last few months.
I've already made sure that the problems you mentioned were escalated to top priority, but that really doesn't mean much until we confirm at least some of them are resolved.
In the meantime, I'll be reaching out to you directly. If you're open to it, I'd like to chat about your experience on a call. I hope we can turn things around for you, and I definitely want to make sure we do our utmost to prevent these kinds of headaches for all our customers going forward.
Hannes Bez | Director of Customer Experience
So far so good. Easy to install and set up an event - very customisable but at the end of the day it seems to work great. I had one technical problem that came up, one email and a online chat later it was resolved within 24 hours. thanks!
Hey there Chess and Bridge team!
Thank you so much for giving us a chance to resolve your issue. We're glad that you're happy with the service we provided, and we really appreciate your kind review.
If you need help with anything else, please don't hesitate to reach out to us!
Only set one event up so far but very easy to use.
Hi The Extraordinary Hat Company!
We're glad that you were able to easily set up your event! If you have any questions or need any help, please don't hesitate to reach out to us.
Thank you for choosing Evey!
The app has streamlined our events and their customer service is amazing highly recommend!
Hi Toronto Dog Moms and team!
We're thrilled to hear that our app was able to provide your needs! We're also glad that our team was able to help you out and provide you with the assistance you needed.
If you need help with anything else, you know where to reach us!
There were some glitches but the support is awesome and fixed the issue as soon as possible.
Hey there Conscious Community!
Thank you for sharing your experience! I understand that you had encountered some issues after installation, but we're glad that our support team was able to help you out.
If you need help with anything else, please don't hesitate to reach out to us! Thank you for choosing Evey!