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Ich war sehr zufrieden. Der Service war durchgehend zuverlässig und sehr professionell. Gerade bei technischen Themen oder bei der Nutzung der App wurde mir alles verständlich erklärt und lösungsorientiert umgesetzt.
Vielen Dank für Ihre tolle 5-Sterne-Bewertung! 🙌
Es freut uns sehr zu hören, dass Sie mit dem Service zufrieden waren und dass wir Ihnen bei technischen Fragen und der Nutzung der App verständlich und lösungsorientiert weiterhelfen konnten. Wenn Sie in Zukunft Unterstützung benötigen, sind wir jederzeit gerne für Sie da.
Evey allows us to reach out to attendees in an automated email. We've sold tickets to over 20 events so far. While wrestling with an Evey issue late last night, I reached out to the AI bot. It offered assistance that did not solve my issue, but then it offered to let me speak with a human to offer further help. The first thing the next morning, Rolando offered a solution that did not require additional fees or upgrading to solve. The Evey team always responds quickly to solve issues.
Thank you so much for the detailed review! 🙌
We’re really glad to hear Evey has helped you run and sell tickets for so many events. We also appreciate you sharing your experience with both our AI and human support — while the AI didn’t fully resolve the issue, we’re happy Rolando could step in quickly with a solution that worked without any extra cost.
Fast, practical support is something we truly care about, and your feedback means a lot to the whole team. If you ever need anything else, we’re here to help.
After initial challenges with recurring events, the Evey team took the time to develop a tailored fix. The solution works perfectly now, and everything runs as expected. Thanks to everyone involved!
Thank you for taking the time to share this feedback; we’re genuinely sorry for the frustration this has caused.
We understand how impactful this is for day-to-day operations, especially for recurring events, and we agree that the current behavior is not where it should be.
I’ve personally sent you an email with more details and next steps, so we can continue the conversation there and keep you updated directly as we make progress. We absolutely acknowledge that this has taken longer than expected, and we appreciate your patience while our team works toward a proper, reliable fix.
If you have any additional context or examples you can share via email, that will help us push this forward faster.
Thank you again for the honest feedback. It’s important for us to address this properly.
For the price, this app is great. It doesn't do everything, but the support team has been helpful in troubleshooting and suggesting workarounds to better serve our specific use case.
Thank you so much for the thoughtful feedback! ⭐
We’re happy to hear that the app delivers strong value for the price and that our support team has been able to help you with workarounds for your specific setup. We’re continually improving the product, so insights like yours are incredibly valuable as we plan future enhancements.
If there’s anything else we can assist with or optimize for your use case, we’re always here to help!
Editing my review
Apparently events are still available for purchase after event date has past. Evey thinks its totally acceptable that busy small businesses have to go and check "draft" after each event (we have about 8 a month) so customers cant then find and purchase just floating events that arent connected to any date.
This is a fundamental flaw in an event platform. Once an event date is in the past, the event is over, and should be neither visible nor available for purchase.
I'm being gaslit into believing this is acceptable, but its just bad design.
This app started off pretty decent, but experiencing glitchy things with recurring events, times posted, visibility in the app - and now this. I hope they will fix this flaw.
(1) Ticket fees get lumped into the price, it does not break them out as separate line items (2) selling via POS does not work for recurring events (e.g. museum admission) because there is no way to choose the event date. Evey acknowledges that POS integration is broken in their knowledgebase (3) The workaround is to go into the order after the fact and assign a date, but it's a hassle and easy to forget/difficult to enforce with the front desk staff.
Thanks for taking the time to share this detailed feedback. We’re really sorry that your experience hasn’t matched the standard we aim to deliver.
Regarding the ticket fees, Evey does support fee separation in many setups, so we’d like to take a closer look at your specific configuration to help get this working the way you expect.
For POS recurring events, you’re absolutely right; our team has acknowledged the existing limitation in the knowledge base. We understand how frustrating it is for front-desk operations, and improving POS support (including date selection for recurring events) is already on our product team’s roadmap. We’d love to gather more details from your setup to make sure your use case is fully covered in that update.
In the meantime, we’d really appreciate the chance to work directly with you. We’ve reached out to you privately to better understand your store’s configuration and help with immediate solutions wherever possible.
Thank you again for the honest feedback; it genuinely helps us prioritise the right improvements. We’d like to turn this experience around for you.
Good so far, I have had to spend a bit of time to understand how to implement an event, it wasn't straight forward. Got there in the end.
I am also having trouble filling in the client information page when going through check out. It's just not working. Will have to find out why.
we really liked the integration into Shopify, but found the set up clunky and were not able to integrate a easy checkbox with a link to our terms and conditions which is forcing us to look at different solutions.
Hi Teacup Lake Nordic Club,
Thanks for your honest review. We're glad the Shopify integration was a good fit, and while we did our best to offer a workaround for the terms and conditions checkbox, we understand it didn’t suit your needs. We've submitted this as a feature request so it's on our team's radar moving forward.
We look forward to doing business with you again in the future.
- Evey Management Team
We were initially excited by the features this app promised. However, we've encountered many issues and have wasted countless hours trying to get to the bottom of them. We've not seen any improvements to this app since joining, only features breaking.
We've experienced issues stemming from Evey involving ticket transfers removing the date info from courses; email template functionality breaking; an issue where British Summer Time has not been factored into Google Calendar invites, meaning customers could think their course starts an hour earlier or later. Courses can be oversold due to the way the front end works.
On top of that, customising the course PDFs is very bare bones, and we were only able to add in a course description, image and logo through coding, something to factor in if you were planning on using this feature.
It's a shame as this app could be very good with some fixes and TLC, but it feels like a half finished project.
Hi Hobbs House Bakery and team,
Thanks for sharing such detailed feedback. We understand how disruptive these issues have been for you, and our developers are treating them as a top priority. Work is already underway to resolve the issues you mentioned. We’re committed to delivering the stability and functionality you expected and will keep rolling out fixes as quickly as possible.
We'll let you know immediately once we have an update.
- Evey Management Team
We've used this app for the last two years and have had a great experience. I needed additional support setting up our mail settings for our upcoming event and Rolando's support and communication were excellent and highly appreciated.
Hey there HJ team!
Thanks for sticking with us over the past two years! We're really glad to hear Rolando provided the support you needed for your event. I'll be sure to pass on your kind words.
If you need help with anything else, you know where to reach us!
