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DO NOT USE THIS APP!!!! I will use every breath I have for the rest of my life telling people Evey ripped me off. They charged my card over $300 in one month and I never sold a ticket. When I brought it up to Shopify they informed me that this app was the reason my account kept being charged. I reached out to the company and pointed out the error. They AGREED to refunding me. Then, didn't even do it. DO NOT USE THIS APP. There are other apps on this platform with better customer service and much cheaper. They definitely will not charge your card when you never even sold one ticket with them. These people even told me how much they would give me back in a written email and never did it. DO NOT GET SCAMMED like I did.
Hi Team,
We're truly sorry for the frustration you've experienced, this is never the kind of experience we want anyone to have. While we strive to enforce our policies fairly across the board, we understand how frustrating this must have been. We did let you know we'd be submitting your request for a refund review, but we want to clarify that a refund was never promised. That said, your feedback helps us spot where our process or communication could be clearer, and we're working on that every day. Someone from our team will be reaching out to you directly to follow up.
- Evey Management Team
Look elsewhere. Set up was easy but their app crashed multiple images on our website. Unfortunately we had already sold multiple tickets and so have to keep the App installed until the event and try to work with customer service to get a fix.
Their customer service is non existent, weeks of 'checking' or 'escalating' all whilst their app was ruining our website. The issue is still outstanding whilst we go through multiple different customer service agents, none of whom actually do anything to help. Avoid.
Thanks for your honest feedback. We're really sorry for the trouble this caused. While it took longer than it should have, we’ve just released a fix and have reached out to confirm it’s working on your end. Your report helped us catch a rare theme issue, and fixing it will help other merchants too. We know how important fast support is and are working to do better. Thanks again for your patience.
- Evey Management Team
This is just scam! We used Evey for an huge event, and took the biggest paid plan - but MANY times the app just crashed, and all the tickets went sold out, this has happened many times, and customer services promises every time that i would not happen again.. Customer service is not helping with anything, and just send you articles.. If your event is serious, I would recommend to NOT use Evey!
UPDATE: I talked with u guys 4 or 5 times, and everytime u said it was fixed, but we had to find the error again ourself.. And now we also have to pay for the free tickets we created, because a SUPER bad guide!
same as before, we recommend ALL serious business to NOT use this app
We're sorry to hear about the challenges you faced using our app, especially during such a critical event. We know how important it is for things to run smoothly, and we regret not meeting your expectations.
After taking a closer look, we found that the "Track Quantity" setting was causing the sold-out issue. Our team disabled it, fixed the setup for the event you mentioned, and shared video guides to help prevent this going forward.
We are currently working closely with our developers to dig deeper into the inventory issue you experienced. Your feedback is taken seriously, and we're committed to making sure our app can support events at any scale with reliability.
- Evey Management Team
Because everytime i open this app it prompts me for a review.
Super annoying.
Update.
I'll post a 1 star review everytime I see this prompt.
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the review prompts, we appreciate you bringing this to our attention. We're currently reviewing how we manage prompts to improve your experience. Someone from our team will be reaching out directly to assist you and make sure you're fully supported. Please don't hesitate to share any additional feedback, we're here to help.
- Evey Management Team
Cost too high for user.
Hi Heroinmart and team,
Thanks for your feedback, and sorry to hear the pricing didn’t meet your expectations. Someone from our team has reached out to discuss your concerns directly and explore how we can better support your needs.
- Evey Management Team
Sadly, although they show signs of promise the Ap and the Customer service is slow. Known issues they haven't resolved for some 2-3 months:
#1 - Can't send attendee messages - we've been told this is disabled because of spam. We need to do this regularly to send out information before an event. They've said, "we'll fix it soon"
#2 - The dang purple help window is in the way of a key button that allows you to execute a command. No matter if on mobile or desktop that help window blocks a critical save button - we've told then and gotten no response.
#3 - Slow server. So we have multiple dates that need to be selected, often the calendar takes too long to load (even with exceptional wifi) and our customers select an option without a date - which then doesn't create a valid ticket and a lot of extra work.
#4 - Attendee lists are not searchable as indicated with search bar. Multiple people have tried in a list of 100 to find their name and it does not search properly.
There are more issues, I just can't name all the ones not resolved.
This ap is probably ok if you don't ask anything of it. But we used to do something like 1000 tickets a month with them and it's been lots of extra work on our end, thus making it more expensive than other similar aps.
Our experience is based over a 2 year period
Thank you for taking the time to give us this feedback. I'm so sorry about your poor experience with us over the last few months.
I've already made sure that the problems you mentioned were escalated to top priority, but that really doesn't mean much until we confirm at least some of them are resolved.
In the meantime, I'll be reaching out to you directly. If you're open to it, I'd like to chat about your experience on a call. I hope we can turn things around for you, and I definitely want to make sure we do our utmost to prevent these kinds of headaches for all our customers going forward.
Hannes Bez | Director of Customer Experience
Unfortunately, more and more features are not working as they should or still "temporarily" disabled . e.g:
- It is no longer possible to send a simple confirmation with the ticket to people who register, which means no check-in with tickets
- Visual bug on notification preview
- Sending a simple test email is still "Temporarily disabled"
- No add to calendar
- No Scheduled Avalibility
Not sure we will continue to use this app.
Thank you for your honest review! We're sorry the availability date feature isn't performing as intended. We're committed to fixing this issue as soon as possible.
-Evey Management Team
Reports are not accurate
Thank you for your feedback. We're sorry to hear you're experiencing issues with your reports. Our reports are accurate based on the orders and sales processed through Shopify, but we want to make sure everything is working correctly for you. Someone from our team will be reaching out shortly to help investigate and resolve the issue.
- Evey Management Team
I managed two stores. the first few events we ran worked fine. The setup was painless.
However, one event keeps every day drops the number of tickets available, to match the number that have been sold. So the store shows it sold out.
Problems come up with every app -- however the response from the developers has been abismal. To my initial cry for help I got a single response and they fixed the problem for the wrong event (which didn't have the problem at all) and then, I accidentally discovered -- in the wrong store.
by accident I discovered I have two events that i did not create in the wrong store that I can't delete.
Wierd things can happen with all sorts of apps. Responsive service is what makes the difference. After my events are done, i'll be looking for alternatives to Evey.
Terrible experience. The app is good, but if you have questions; your event will happen first before you get an answer from them, it is so frustrating. I ended up deleting this app. And also technical issues happended, like people trying to purchase tickets from their devices and only worked on the laptop, no way! Or maybe was just me with these situations, I hope it works for others. Good luck!
We are so terribly sorry for your frustration, and our delay getting back to you!
We've reached out on phone and luckily were able to chat with you for almost an hour! Thanks for your time (and openness) today on our call. It was really helpful to talk through your challenges and I'm glad I was able to help you with a few items (even outside our app).
Now that we've spoken (about conflicts with some other apps you have, and potentially your theme), it seems we've ended in a good place, and will hopefully get to work with you again in Jan for your events top ensure set up of events works exactly as you expect.