評論 (219)
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Evey allows us to reach out to attendees in an automated email. We've sold tickets to over 20 events so far. While wrestling with an Evey issue late last night, I reached out to the AI bot. It offered assistance that did not solve my issue, but then it offered to let me speak with a human to offer further help. The first thing the next morning, Rolando offered a solution that did not require additional fees or upgrading to solve. The Evey team always responds quickly to solve issues.
Thank you so much for the detailed review! 🙌
We’re really glad to hear Evey has helped you run and sell tickets for so many events. We also appreciate you sharing your experience with both our AI and human support — while the AI didn’t fully resolve the issue, we’re happy Rolando could step in quickly with a solution that worked without any extra cost.
Fast, practical support is something we truly care about, and your feedback means a lot to the whole team. If you ever need anything else, we’re here to help.
Recurring events overview is horrible, every time a customer buys a ticket it takes 5 minutes to know for which date. Also, capacity limit is not working. Clients are able to buy 10 tickets in total even though only 5 are available if you use different ticket types (e.g. students and adults). Customer service tells you that it understands you trouble and that they are working on the issue but this has taken 4 weeks now without a solution. Would not recommend it.
Thank you for taking the time to share this feedback; we’re genuinely sorry for the frustration this has caused.
We understand how impactful this is for day-to-day operations, especially for recurring events, and we agree that the current behavior is not where it should be.
I’ve personally sent you an email with more details and next steps, so we can continue the conversation there and keep you updated directly as we make progress. We absolutely acknowledge that this has taken longer than expected, and we appreciate your patience while our team works toward a proper, reliable fix.
If you have any additional context or examples you can share via email, that will help us push this forward faster.
Thank you again for the honest feedback. It’s important for us to address this properly.
For the price, this app is great. It doesn't do everything, but the support team has been helpful in troubleshooting and suggesting workarounds to better serve our specific use case.
Thank you so much for the thoughtful feedback! ⭐
We’re happy to hear that the app delivers strong value for the price and that our support team has been able to help you with workarounds for your specific setup. We’re continually improving the product, so insights like yours are incredibly valuable as we plan future enhancements.
If there’s anything else we can assist with or optimize for your use case, we’re always here to help!
love and recommend Evey!
would love a possibility to edit the source code though. As some Buttons are not editable and thus are in english although my shop is german.
Working with Evey has been a game changer — they helped us move faster, stay reliable, and raise our professional standards.
Thank you so much for sharing this! 🎉 We’re thrilled to hear that Evey has made such a positive impact on your business. Our team works hard to ensure event organizers like you can run things smoothly and confidently — it means a lot to know we’re helping you raise the bar.
So far I am loving this app and its integration with Shopify. I wasted sooo much money on a custom website that barely functioned, and ticketed events are a big part of my business. So once I had to scrap the website and clover - i made the move to Shopify and have been so relieved to find Evey handles everything I need to run events online and on the POS.
Also 10/10 customer service from real people, real quick!
(1) Ticket fees get lumped into the price, it does not break them out as separate line items (2) selling via POS does not work for recurring events (e.g. museum admission) because there is no way to choose the event date. Evey acknowledges that POS integration is broken in their knowledgebase (3) The workaround is to go into the order after the fact and assign a date, but it's a hassle and easy to forget/difficult to enforce with the front desk staff.
Thanks for taking the time to share this detailed feedback. We’re really sorry that your experience hasn’t matched the standard we aim to deliver.
Regarding the ticket fees, Evey does support fee separation in many setups, so we’d like to take a closer look at your specific configuration to help get this working the way you expect.
For POS recurring events, you’re absolutely right; our team has acknowledged the existing limitation in the knowledge base. We understand how frustrating it is for front-desk operations, and improving POS support (including date selection for recurring events) is already on our product team’s roadmap. We’d love to gather more details from your setup to make sure your use case is fully covered in that update.
In the meantime, we’d really appreciate the chance to work directly with you. We’ve reached out to you privately to better understand your store’s configuration and help with immediate solutions wherever possible.
Thank you again for the honest feedback; it genuinely helps us prioritise the right improvements. We’d like to turn this experience around for you.
I have found this such a great app for my retreat the tickets and options to contact guests is so easy.
Thank you so much for the 5-star review! 🌟
We’re really happy to hear that Evey has been a great fit for your retreat and that managing tickets and guest communication has been easy. That’s exactly the experience we want to deliver!
If you ever need help setting up future events or exploring more features, we’re always here to support you.
Amazing help. Knowledgeable and fast!
Thank you for the kind words! 🙌
We’re really happy to hear our support team could help quickly and effectively. If you ever need anything else, don’t hesitate to reach out.
Extremely disappointing experience. I was charged three times for the same order, and despite reaching out, the company refuses to issue a refund. Customer service has been unhelpful and dismissive throughout.
At this point, it feels like a scam — I would strongly advise others to be cautious before downloading.
Hi team,
We're sorry you've had this experience. Our team has looked into your case and only sees a single charge on our system. To help resolve this quickly, we've asked for a screenshot of the duplicate charges but haven’t received one yet. Without it, we’re unable to verify the issue or assist further.
We're still here and happy to help as soon as we receive that information.
- Evey Management Team