評論 (212)
調整搜尋範圍
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根據評分
Cost too high for user.
Hi Heroinmart and team,
Thanks for your feedback, and sorry to hear the pricing didn’t meet your expectations. Someone from our team has reached out to discuss your concerns directly and explore how we can better support your needs.
- Evey Management Team
Because everytime i open this app it prompts me for a review.
Super annoying.
Update.
I'll post a 1 star review everytime I see this prompt.
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the review prompts, we appreciate you bringing this to our attention. We're currently reviewing how we manage prompts to improve your experience. Someone from our team will be reaching out directly to assist you and make sure you're fully supported. Please don't hesitate to share any additional feedback, we're here to help.
- Evey Management Team
Easy to understand, intuitive interface, great support.
UPDATE: We have had various issues since writing this review, and we cannot get any of our issues sorted. There are limitations we are not happy with - for eg. we are not able to export a month's worth of orders - this seems like a basic function? The automated email reminders are not working with no timeframe for when this will be up and running again. We'll be lucky if its working within 12 months, as no one seems to care.
Hey Wheely Fun Club!
We're reaching out to see if we can help address the issues you've had, so sorry for the frustrations you've experienced.
We are going to do our best to make things right!
Reports are not accurate
Thank you for your feedback. We're sorry to hear you're experiencing issues with your reports. Our reports are accurate based on the orders and sales processed through Shopify, but we want to make sure everything is working correctly for you. Someone from our team will be reaching out shortly to help investigate and resolve the issue.
- Evey Management Team
This app had so many glitches once we went live. Customers can buy more tickets than inventory allows. No one to help during customer service hours. Very disappointed in this app and service. Had to update my 5 star review because we had SO MANY issues.
UPDATED REPLY: I'm so sorry about the problems you ran into over the past few days! Our team is working on this as a highest priority. I'm checking in on this along with our Team Supervisor, Sharky, several times per day. Thanks for your patience while we turn this experience around for you!
- Hannes Bez, Director of Customer Experience
PREVIOUS: Thanks for the kind words! Ron's a gem, isn't he? If you need anything else, he'll be standing by with the rest of the Evey team to make sure you're taken care of.
Hi there, we’re really sorry to see your 1-star review.
We tried to look into this right away, but we couldn’t find any support tickets or messages from your store, and we don’t have any contact information on file to reach out and understand what went wrong. We genuinely want to help and resolve whatever issue you experienced.
If you’re open to it, please reach out to us directly through the in-app chat or at evey_app@staytuned.digital so we can take a closer look and get things back on track for you.
Our team is always here to help, and we’d love the chance to make this right.