Evey Events & Tickets

Priced well and works for most of our needs, though there are some flaws in the UI that inhibit functionality and haven't been resolved after reporting them 14+ months ago (can't add user from a mobile phone because the chat button blocks the Send button, as another user review reported below). We also struggled with custom uses like multi-date events where we want variants listed on the Shopify product page but don't want/need a full blown calendar or date-picker on the page, or want pricing to change if they choose more than 1 date, but we are slowly figuring out workarounds.

Overall it's a good app for the pricing and their customer service is typically responsive within a day, even if actual issue resolution takes longer.

Sadly, although they show signs of promise the Ap and the Customer service is slow. Known issues they haven't resolved for some 2-3 months:
#1 - Can't send attendee messages - we've been told this is disabled because of spam. We need to do this regularly to send out information before an event. They've said, "we'll fix it soon"
#2 - The dang purple help window is in the way of a key button that allows you to execute a command. No matter if on mobile or desktop that help window blocks a critical save button - we've told then and gotten no response.
#3 - Slow server. So we have multiple dates that need to be selected, often the calendar takes too long to load (even with exceptional wifi) and our customers select an option without a date - which then doesn't create a valid ticket and a lot of extra work.
#4 - Attendee lists are not searchable as indicated with search bar. Multiple people have tried in a list of 100 to find their name and it does not search properly.

There are more issues, I just can't name all the ones not resolved.

This ap is probably ok if you don't ask anything of it. But we used to do something like 1000 tickets a month with them and it's been lots of extra work on our end, thus making it more expensive than other similar aps.

Our experience is based over a 2 year period

Mary was great and talked me through on look how to fix my issues.
Thank you helping

Very helpful and simple application. Easy to understand.
Had an issue with the plan we selected, but the customer service was fast and could solve the issue. Thank you.

So far so good. Easy to install and set up an event - very customisable but at the end of the day it seems to work great. I had one technical problem that came up, one email and a online chat later it was resolved within 24 hours. thanks!