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This developer upgrades your subscription with no notice and gives you no option to opt out. I spent over 2 weeks in correspondence with the developer to change my plan back to the pro plan, which I had not exceeded any requirements for. The developer delayed and claimed I had exceeded an order limit, of which I am nowhere near! I was almost forced to pay an excessive amount of money for a plan I don’t need. Additionally, the testimonials glitch constantly. Mine were meant to display as a carousel and at times would display vertically on the screen, one after the other, forcing customers to scroll for ages. This is the worst customer service experience I’ve ever had.
Very helpful staff. Always help to fix problems related to app. We have a shop they help to customize this app to our needs.
Credens is a really well thought out app. Support are responsive to customers needs also. Previously it had a limitation which mean't I couldn't use it (the review emails were being sent out relative to order placed rather than order fullfillment date), but credens took on board the feedback and actually over delivered with a solution that actually added a lot more useful functionality. Some additional testing was required however as the added components did not work initially. This mean't that the app did not work for several months
Thanks for this honest and so valuable feedback. Our team is working on it and will rectify based on these suggestions. Its so nice to hear such feedback which allows us to further update our app and add more value for the brands like you. These things will be updated asap in app and we will notify you and all users.
Thanks again for the insights. :) 🚀🔥🚀🚀🔥🚀
Testimonials look great on my website! I had some trouble integrating the app at first, but support was timely and very helpful!
Excellent app & support from Kemi and his team. Almost a perfect app for testimonials and product reviews :)
The customer service received from Kemi has been amazing. His response to my inquiries was prompt and effective. I would highly recommend adding this app to your store.
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Great app. It is what I was looking for.
This app is just what I needed. It is absolutely fantastic. I have a small issue and I emailed and they worked fast within minutes and fixed the problem. Great app and great support behind the app. I hope they come out with more!!
Great app and support! Kemi has helped a lot with the installation of the app. Very helpful since I've installed.