Matrixify , 469 Rezensionen

🙏

Thank you so much - from our whole team! 🙏
Saving your time is indeed one of the results we are hoping for.

Maris
Founding Engineer

...and you are exactly what we need!
Thank you for using Matrixify! 🙏

Maris
Founding Engineer

Hello!

Sorry, but this is not true.

You can downgrade or cancel the paid plan at any moment by going to Matrixify app menu “Plans” section. Also, you can uninstall the app, and that will automatically cancel any further billing. It might be that you have received the last bill after cancelling, because Shopify issues bills every 30 days for whatever was purchased during that period.
The Customer Support is available and responds either almost instantly, or latest within 25 hours. We have two Support channels - Slack and e-mail. If you have not received an e-mail response from us, there might be an issue with e-mail delivery to us from you, or from us back to you. Please, consider writing to us on Slack if you have not received an e-mail.
Here is our Support page: https://matrixify.app/contact-us/

Please, communicate with us, and we will make sure you are excited with the results of that effort as well.

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UPDATE 2024-04-20
===================

Here are the facts from our side:

1. After thorough searching, we found the Support ticket back and forth chain with the Merchant where we explain and show in screenshots with arrows the Plans page where the paid plan can be cancelled. That was a couple of months ago. There are replies from the Merchant, too, indicating that they did receive our responses and instructions how to cancel. No further alerts from the Merchant that they had any issues.

2. The Merchant did not cancel their subscription. It was not charged by an error. Shopify bills the Merchants according to their approved subscriptions. If the Merchant needs to stop being charged, the Merchant needs to cancel their subscription by themselves.

3. We have refunded fully to this Merchant - including for all the months they have been using the app to its fullest. We did it because we do not want to take money from the Merchants who don't appreciate our work, and clearly attacks app developers.

4. We called the Merchant on the phone because we care to resolve all of the issues. Reporting 1* or 2* review for those false reasons feels highly unethical from the Merchant side. Merchant was stating in their review that our Support did not respond, that's why we tried calling to make sure we have at least guaranteed contact. Our first call was not picked up. The second call was picked up. That was all our calling (mentioned bombardment).

5. We did not ask for 5* review - we don't do such things. We tried to go above and beyond to resolve the Merchant issue and confirm that it's resolved.

6. We put our huge efforts to make this app help Merchants succeed. We work sincerely and honestly. We prefer humane communication.

It's easy to crush someone with the bad review. What if we honestly tried to help you? What if you caused us all this pain just because of your own honest mistake to cancel the subscription? It could be resolved in a much different kind of communication, too.

I have to say - our whole team hurts like never before from this Merchant... 😢

Shopify overall is a very friendly ecosystem. 🫶

Maris
Founding Engineer

Thank you so much for your great review! 🫶

Amazing, thank you so much for your heart-warming review.
The whole team, we are here for you - with pleasure! 🫶

Maris
Founding Engineer

Hello!
Thank you - your kind words extend across our whole team. We have an honour to be so useful to you. 🙏

Maris
Founding Engineer

Really appreciating your positive feedback - thank you so much from our whole team! 🙏
Currently working hard to improve Metafields importing between stores even better...

Maris
Founding Engineer

Thank you so much - our whole team is excited and grateful for your high praise about our app quality. It's been meticulous work that we continue every day.

As for your suggested Feature Request - we believe that we must already have this possible. You can manage Google sales channel fields with our app. Shopify stores the Google Shopping fields in Shopify Metafields that we allow to export and import.
Here is the tutorial where we describe how to export and import and update those fields, and Export the Google Shopping specific CSV format: https://matrixify.app/tutorials/how-to-bulk-export-and-update-google-shopping-data-in-shopify/

You have also an e-mail from Renars who our Ops & Support - please, let him know if this is what you are looking for, or if it's something else that you need in your case.

Maris
Founding Engineer

Thank you, kindly, for appreciating our efforts to help you. 🙏

Maris
Founder & CEO