Matrixify

Well Done, Unlike the vast majority of app developers everywhere, these folks actually fix something when you tell them that it is broken. My ai projects work brilliantly with this app. And chat lanes need no longer lose continuity thanks to better naming processes. I am very glad to have a paying plan. It really is the only way to get trustworthy CSV files to and from Shopify.

[OLD REVIEW]

You will continue to have this one star rating until you fix this.
Works great otherwise when not directly sabotaging scalable behaviors through ignorant file labeling processes [Export ZIP internal CSV filenames not using Custom file name)

Shop: redacted
Job ID: redacted
Job type: Export
Format: Matrixify: CSV
State: Finished
Plan: Basic

Issue / Observed behavior
When exporting in Matrixify: CSV format with Zip CSV files enabled, the exported ZIP file correctly uses the Custom file name, but the CSV file(s) inside the ZIP keep generic entity/sheet filenames (e.g. Products.csv) and do not include the custom label.

This causes our automation/AI pipeline to misfile the extracted CSV, because it keys off the actual CSV filename after unzip. Additionally, our AI tooling does not always accept ZIP files, so we often need the actual CSV file name itself to be labeled.

Expected behavior
Either:

The CSV file(s) inside the ZIP inherit the Custom file name (at least for single-entity exports), or
There is an option to prefix/suffix internal CSV filenames with the custom label (e.g. Export_redacted B segment test_Products.csv), or
If only one entity is exported and ZIP is enabled, the single CSV inside the ZIP uses the custom name (instead of the generic entity name).
Actual behavior
ZIP is named with the custom label.
Internal CSV filename remains generic (e.g. Products.csv), so the label is lost once extracted/processed.
Job configuration details (from Job redacted)
Custom file name: Export_redacted segment test
Zip CSV files: Enabled
Sheet(s) exported: Products only
Started: 2026-04-17 23:01:34
Finished: 2026-04-17 23:01:49
Steps to reproduce
Create a new export.
Select format Matrixify: CSV.
Select Products (or any entity).
In Options, set Custom file name to any label.
Keep Zip CSV files enabled.
Run export and download the ZIP.
Unzip the file and check the internal CSV filename(s).
Impact
Automation/AI misfiles the extracted CSV because the meaningful label is not present on the actual CSV file(s) used downstream.
Extra processing is required to rename files after extraction, reducing reliability and increasing complexity.
References (current documented behavior)
Matrixify format template (Matrixify: CSV is a ZIP that contains per-entity CSV files)
Matrixify Import and Export Job Options (Custom Name; Zip CSV files)
Request: Please advise if there’s any supported way to have internal ZIP CSV filenames include the Custom file name, or if this can be added as an option.]

Game changer when it comes to managing your store, you can export and import any data field for literally everything within Shopify. If you have a Shopify store of any kind, this is a MUST-HAVE app.

A disastrous app. Absolutely terrible.

It doesn't solve a single problem because the user interface is a total nightmare. It constantly throws errors at you without providing any explanation or solution. Using this app is practically impossible—it feels like it was designed with no clear purpose in mind.

And here is the most critical part: The moment you start using it, you are instantly charged $20, regardless of whether it actually works for you or not (this bill will hit your account next month).

Throw it away. Do not let sellers like us get lost in this sea of useless apps only to lose our hard-earned money. Avoid it at all costs!

We had no notice before adding three items to the API access needed by Matrixify, which broke our ability to use the app until we could get the store "Owner" to update the settings. We should get advance notice before our imports and exports are disabled.

So easy to use and bulk update products, especially made product pricing updates simple.

I lost WEEKS trying to fix & upload a very messy products CSV document from a client and finally was so grateful to have found this remarkable app to simplify, clean up and streamline my workflow with my Shopify store !! Had a brief communication with one of their agents to help finalize the final uploading process, and now have a very simple, clean method to keep my store updated and organized to keep bringing in returns !
Thanks a million Matrixify !!
ElyisumFit.ca

Good value, and the support was very competent. We imported a LOT of records.

Excellent app, reports are fully customisable, support is almost instant when required.

This app has major flaws, unless you have a simple store stay aay, I have lost over 1000 hours of work, if I did it one at a time, I would have been better off. In want to be refunded.

Many times more powerful and flexible than the native Shopify import/export tool. Matrixify is a must have if you have app when:
1. you have lots of products and variants to update
2. you want to optimize Google Merchant Center feed (and other feeds)
3. you have regular updates for price, cost, inventory, availability et cetera from master product file
4. you have meta data