Matrixify
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it works fine but a bit expensive for a monthly fee
Thank you for your Matrixify app review and sharing your experience. We aim to keep the app prices affordable, including not changing our plan Pricing for many years now. But we do understand that, depending on your import/export needs you might need a more expensive plan.
Here are a few tricks and notes to keep in mind helping you to keep the costs lower:
-The plan limits are for each import/export separately, there are not monthly, daily or weekly limits for our app
-You can use Filters in your export jobs to not export all items from the store but only those matching the filters.
-For usage in multiple stores, we offer 1 additional free subscription per every 1 paid subscription. For example, to migrate data between 2 Shopify stores, you only need to take paid app subscription in one store. The other store can be activated to the same plan for free by linking it in the paid stores Matrixify Settings.
Our Support team has tried to reach you to look more into the app charges in the store, requirements you have and how we could further assist your specific use-case. Please contact us so that we can look more into this and better document your specific use-case for future developments.
The documentation for Matrixify is incredibly thorough! I was able to successfully migrate my Woocommerce products, customers, and orders to my new Shopify shop. I did have a few questions in the beginning, just to double-check that I understood everything correctly, and customer service response was prompt and helpful.
Thank you so much for your effort to read our documentation, and to be so attentive to details in doing your migration.
Also, a big hug from our whole team for your amazing review. 🤗
Please stay away form this APP, they have made continuous errors on my website, and although I cancelled the subscription 2 months ago, they are still taking money from my account (over £100). I am speaking with Shopify to help me stop this robbery and fraud.
Matrixify team has not been able to reach the store owner but has contacted the Shopify store developer regarding the issues in the store. The specific issues caused in the store are related to migrating over manually updated data and merchants own source data not exactly matching the merchants requirements for the new store.
Our team is in contact with the developer to resolve the said issues and help merchant to clean up and correct their data.
The Matrixify app charges in the store are billed by Shopify automatically when the Merchant chooses the paid plan and approves the charge. After the subscription is cancelled, the last charge in the store would be for a charge period while the app subscription was still active. Due to this the bill for the last app charge might come after cancelling the app subscription as it comes together with your next Shopify bill.
The app subscription was cancelled on December 24, 2024. Merchant has contacted us regarding refunding of the app charges but has not further replied to our Support team questions regarding the app charges and billing which we needed to ensure that correct charges and bills are refunded for the correct store.
Our team has issued refunds for the app charges anyway, but the Merchant has not acknowledged the refunds or our attempts to address the billing issues reported in the review.
We feel this review is unjust and therefore is particularly painful for our team.
Please reply to our Support team messages regarding the review and app charges in the store. Or feel free to send a new message to support@matrixify.app. Our team will be happy to look more into this and provide further details if needed to resolve the issue reported in the App Store review.
Worked seamlessly and support was very helpful. Would recommend for any bulk import/export needs.
Thank you so much for your heart-warming review! And Merry Christmas from our whole team! 🎄
Matrixify is amazing. I don't know what we would do without this wonderful app. It's very useful for many different tasks. In my opinion it is worth every cent.
Wow, you are amazing!
Thank you from our whole team for your inspiring review! 🙏
Maris
Founding Engineer
Saves a lot of time! Moving from BigCommerce to Shopify was initially daunting, and I was skeptical about paying for a subscription for what seemed like just importing and exporting CSV files. However, the service proved to be well worth it. It streamlined the entire process, saving hours of manual work and ensuring everything was transferred accurately. Highly recommend for anyone switching platforms!
Wow, thank you so much for your amazing and blazing review.
You made our week! 🙏
Maris
good documentation, flexible, and powerful! quick and helpful support.
Thank you so much for your positive review - our whole team really appreciates that. 🙏
I had 1,500 old orders to import from a Wordpress ecommerce site. The Matrixify app did an excellent job and now all of my old orders are in my Shopify site. It wasn't easy, though. VERY steep learning curve to get my data formatted in a spreadsheet correctly. But when I had a question, the staff responded immediately and helpfully. So overall it's a really great app but it's mighty complex for the average user.
Thank you very much for the positive review.
Orders migrations can be quite complex as they can contain a lot of small details, each of which need to have a specific structure and place in the import file. For this reason, we have developed the app to migrate Orders directly from the most popular WordPress plugin WooCommerce. With this developed process the bulk of work to put WordPress Orders data into our template structure is done by the app automatically - https://matrixify.app/tutorials/migrate-store-from-wordpress-woocommerce-to-shopify/
Our Support team has reached out to you directly to better understand what plugin/system you were migrating from, understand your struggles and document your specific use-case for future developments.
Thank you for helping us grow the Matrixify app and for writing such detailed and helpful review for our app.
Outstanding. I use it a lot.
Outstanding review - thank you from our whole team! 🤩
Useless app, also the support not responding for days
Thank you for raising your concern regarding the Matrixify app. Our reply here is around one day late as it takes around a day or two until Shopify approves and publishes app store reviews, which is when we first see it.
From our Support system we can see that both your email ticket and in-app feedback was replied to on the same day within few hours since receiving them.
Please check your mailbox spam and other folders for our replies from mailto:support@matrixify.app.
Our team is quite shocked to receive such a negative feedback seeing that our support have replied to your messages and hope that we can resolve the issue.
As it is suspected that email is an issue here, we recommend joining our Slack workspace where you can also contact our support directly - https://matrixify.app/contact-us/.
We are sure that this is just a misunderstanding and are looking forward to get in touch with you so that you can use the app to the fullest.
Matrixify Support