Matrixify
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Very impressed, super easy to work with. The documentation and examples are the best I have seen. I am well used to trial and error with such tools, a refreshing change!
Refreshing review - thank you very much from our whole team! 🫶
This app is fantastic, makes everything easier when you need to make bulk changes in the website.
Thank you so much for your amazing review from our whole team. 🫶
The Matrixify team is incredibly helpful and responsive. They’ve saved our team countless hours on data uploads and troubleshooting. Absolutely worth the investment many times over!
Oh, wow - what an amazing review for the Friday evening!
Thank you a thousand times from our whole team! 🫶
Professional and helpful customer service. They got me up and running quickly and also made a change to the back end so I could pull some custom data. Very good and accommodating service.
Wow, thank you so much for appreciating our efforts, and being so amazing in the communication. Our team really enjoyed helping you as much as we could. 🫶
I needed to migrate data from Woocommerce to Shopify and with this app it was quick and easy.
Glad we were useful for your migration!
Thank you! 🫶
Really a great app to quickly edit product details in bulk!
Really great review, thank you so much from our whole team! 🫶
Matrixify has helped with our transition from a different platform. It continues to help us find and fix issues.
Thank you, thank you!
Trying hard all of that... 🫶
Makes it easier and faster migrating from Woocommerce to Shopify
Thank you so much for appreciating our efforts to make that migration from WooCommerce smooth for you... 🙏
This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone.
Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.
Hello!
From the very first e-mail to our Support, this Merchant showed disrespect and anger towards our human Support agent.
She has experience of 4+ years in Matrixify Support, and tried her best to help this Merchant to resolve their issues.
The issues were assumed functionality which at the moment don’t exist in Matrixify app: importing CSV file that was exported with custom column delimiters; and importing Metafield Definitions. For both of those missing features we have added + points to increase their priority.
The ticket was taken over by our COO, but the Merchant still did not want to follow the instructions how the app should be used, and kept harassing our team.
We have refunded this Merchant, but that did not stop them to insult us further, and not coming to mutual understanding. Additionally, the Merchant asked us to send them the money to PayPal in exchange for deleting their review.
Such behaviour in unacceptable in overall friendly Shopify ecosystem.
We will escalate this to the Shopify Legal because this Merchant has violated Shopify Acceptable Use policy in several points.
Maris
Matrixify
CEO & Founding Engineer
great customer service. the best I ever had via Email. so quick I'm still shocked.
Great review!
Those reviews come in with 1-2 days delay, so this response to the review is not so quick. About the e-mail, our Support team feels very appreciated that you liked that. 🥹
Maris
Founding Engineer