Matrixify
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Not working I canit able to delete orders and there is no any support after enterprise plan! Please remove such apps from shopify addp store !
Refund my money
Hello!
Matrixify is able to delete only those Orders that Shopify allows to delete. There are certain Orders that Shopify does not allow to delete, which, for example, are "brokered by Shopify" or using Shopify Payments. Matrixify tries to delete all the Orders that you request, just Shopify API fails to delete those which it does not allow to delete.
Please, collaborate with Matrixify Support to resolve this in a humane manner.
As you have not paid for the app yet, we have issued AppStore credits which should compensate you the paid amount.
Matrixify is a high-quality app with thorough Merchant Support culture. Putting 1* review for this kind of issue without working with Support team on resolution, seems extremely aggressive attitude. Your mentioned issue is actually a legit and expected Shopify store logic.
Our Support is available all the time. If you will give us a chance to help you, you will see how well we will take care of you.
Maris
Founding Engineer
No sirve para importar pedidos de una tienda Shopify a otra Shopify, se la pasa marcando error. Yo no la recomiendo.
¡Hola!
Lamentamos que haya tenido un problema con la importación de pedidos.
Todo se puede solucionar si se comunica con nuestro Soporte y nos permite ayudarlo.
Intentamos comunicarnos con usted sin éxito. Además, vemos que aún no ha intentado comunicarse con nuestro Soporte.
Por favor, contáctanos a través de uno de esos canales y te ayudaremos:
https://matrixify.app/contact-us/
Maris
Fundador
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Hello!
Sorry that you had an issue with Orders import.
It all can be sorted out if you reach our Support and allow us to help you.
We tried to reach you without success. Also, we see that you have not yet tried to reach our Support.
Please, contact us via one of those channels and we will help you:
https://matrixify.app/contact-us/
Maris
Founder
I used Excelify to Update the Option1 Name, Option1 Value, Option2 Name Option2 Value, Option3 Name, and Option3 Value using the handle it produced around 300 errors, and unfortunately updated the prices and compare prices of these products and set them to 0, so that ...
This review is copied from the previous review by the other shop, and doesn't seem to reflect the actual message.
PurpleMaple Store shop has not done any imports with Excelify.
If you are the shop owner who wrote this review - please, contact Excelify support ASAP so that we can help you in whatever issue or question you have:
https://excelify.io/contact-us/
Maris
Excelify.io
Thank you very much for your awesome review! 🤩
Matrixify Team
👏
OMG - thank you so much for your review, and for appreciating our efforts. 🤩
Thank you such much! 🤝
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Thank you so much for your review... 🫶