Matrixify
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Please stay away form this APP, they have made continuous errors on my website, and although I cancelled the subscription 2 months ago, they are still taking money from my account (over £100). I am speaking with Shopify to help me stop this robbery and fraud.
Matrixify team has not been able to reach the store owner but has contacted the Shopify store developer regarding the issues in the store. The specific issues caused in the store are related to migrating over manually updated data and merchants own source data not exactly matching the merchants requirements for the new store.
Our team is in contact with the developer to resolve the said issues and help merchant to clean up and correct their data.
The Matrixify app charges in the store are billed by Shopify automatically when the Merchant chooses the paid plan and approves the charge. After the subscription is cancelled, the last charge in the store would be for a charge period while the app subscription was still active. Due to this the bill for the last app charge might come after cancelling the app subscription as it comes together with your next Shopify bill.
The app subscription was cancelled on December 24, 2024. Merchant has contacted us regarding refunding of the app charges but has not further replied to our Support team questions regarding the app charges and billing which we needed to ensure that correct charges and bills are refunded for the correct store.
Our team has issued refunds for the app charges anyway, but the Merchant has not acknowledged the refunds or our attempts to address the billing issues reported in the review.
We feel this review is unjust and therefore is particularly painful for our team.
Please reply to our Support team messages regarding the review and app charges in the store. Or feel free to send a new message to support@matrixify.app. Our team will be happy to look more into this and provide further details if needed to resolve the issue reported in the App Store review.
If I could give this app 10+ stars I would! There are other apps which aid in a migration, which is what I used this for, but the other apps aren't very mature in terms of being able to capture ALL the data. The other problem is that the data has to sit somewhere while being migrated (on other apps). If you just export (on the old store) to all the defaults and import (to the new store) using this app on both stores, you'll see it does an INCREDIBLE job! I was extremely impressed.. you can export metafields and weird data chunks that you wouldn't think you needed - but you do - when migrating. A must-have App for that activity. It's also useful as a backup too - I see other backup systems out there, but this one would work great to keep a copy of your data locally should something bump into your store.
Oh, wow - thank you so much for your amazing and detailed review!
You made not just a day, but the whole week - happy tears in eyes of our whole team. 🥹
Provides fabulous control over our data.
Fabulous review, thank you so much! 🫶
The documentation for Matrixify is incredibly thorough! I was able to successfully migrate my Woocommerce products, customers, and orders to my new Shopify shop. I did have a few questions in the beginning, just to double-check that I understood everything correctly, and customer service response was prompt and helpful.
Thank you so much for your effort to read our documentation, and to be so attentive to details in doing your migration.
Also, a big hug from our whole team for your amazing review. 🤗
Best Excel app on the store, hands down
Best review, hands down! 🫶
Amazing tool, couldn't operate my business without it. We have a store with over 5k items and love the ease of use.
Amazing review, thank you so much from our whole team! 🤝
This app is exceptional. It has saved days and days of manual product updates. The app is slick, intuitive and the documentation is very concise.
We originally purchased the app to migrate our Woocommerce store to Shopify that had nearly 10,000 products - all with multiple images. This app made it a breeze.
We thought that would be it but then we found it invaluable in ongoing maintenance of our product catalog and adding new products in bulk. It is now an essential part of our Shopify toolkit.
10 out of 10
Thank you, really!
Your review is equally exceptional - really happy to see you with us. 🫶
Saves a lot of time! Moving from BigCommerce to Shopify was initially daunting, and I was skeptical about paying for a subscription for what seemed like just importing and exporting CSV files. However, the service proved to be well worth it. It streamlined the entire process, saving hours of manual work and ensuring everything was transferred accurately. Highly recommend for anyone switching platforms!
Wow, thank you so much for your amazing and blazing review.
You made our week! 🙏
Maris
I do not recommend it for me. I have updated my rating from one star to four. This system requires advanced knowledge to navigate effectively, and I initially struggled with the CSV and RSS feed data. So, if you think it's plug-in-playplay. It is not. You will need some advanced knowledge.
Yes, you are absolutely right that Matrixify app requires the skills to work with Excel or CSV files. Working with data on the technical level is the very essence of Matrixify app.
Thank you very much for your humane attitude and updating your review.
If you decide to still give it a try, please work with our Support - we will do our best to help you achieve your goal.
Maris
Founder & CEO
Matrixify has helped with our transition from a different platform. It continues to help us find and fix issues.
Thank you, thank you!
Trying hard all of that... 🫶