Matrixify

Hello!

Thank you for your feedback for our app.

In Shopify, Orders Line Items are actual Products that will be sent out to the Customer not a Bundle Product. This is why Shopify API returns individual Products as Line Items which our app exports in your Orders export file.

Our Support team has reached out to you directly to better understand exact attributes which are missing from the exported file. Please reply to the started ticket or reach out to our Support team and we will look further into the missing data and if it can be included in the exported file.

Matrixify Team

Hello!
Yes - that is possible - just select the “Metafields” column group in the Export. Also, inside that group you have a chance to include also the Metafields for which you have definitions that don’t have any values yet.

The Matrixify Support was trying to reach you to resolve this question.
Ideally - the quickest way to reach us is by contacting Matrixify Support directly through one of those channels: https://matrixify.app/contact-us/

Trying to reach us via Reviews might take at least 48 hours to go through Shopify manual processing.

Maris
Founding Engineer

Hello, Trial!
Thank you for your review and kind words.
If you ever need any help, please, be sure to reach out to our Support team: https://matrixify.app/contact-us/

Maris

Ouch! Do you really feel it’s fair to give us with 4* - for the reason that you describe? We are a small team that works really hard to bring this functionality to you.
Lowering our rating will definitely not help Shopify to buy us. 😅

But on a serious note - Matrixify is already integrated into the Admin. If you have a specific suggestion that you are missing in this integration - let us know and we will see how we can close that gap for you.

We have sent you an e-mail from our Support with some additional clarification questions - would be very nice of you to respond to that.

Thank you!

Maris
Founding Engineer

Hello!
Wow, so sorry that you have such an impression. 😱 Actually, the charging is done by Shopify according to a strict billing schedule. If you have a charge marked as "Matrixify (Uninstalled)" then it means that Shopify has charged it for the last time for the last period when the app was still installed.

You have uninstalled the app on March 3, 2022, but the charge is for the period of February 15, 2022 – March 17, 2022. This charging period is shown in the Shopify bill. It will not continue charging, of course - that was just the last charge for the last unpaid period before uninstall.

We checked that in that period you did not have any import/export jobs, so we have refunded you that last month in full.

Please, contact our Support if you have any more questions or issues: https://matrixify.app/contact-us/

Maris Veide
Founding Developer
Matrixify

Hello, Igennus!

Thank you for your feedback, and very sorry we made you only almost happy...

Please, understand that the Excelify app uses Shopify API which has certain speed limitations for all the apps, and that speed limit is 4 "requests" per second.

Building an Order through API with all its details is very complex process. It takes several requests to the API. Additional time goes towards finding and "replacing" an existing order, which is in your case.
At the moment your import is working with the speed of 2.6 seconds per Order, with your data.

There are several strategies you can apply to increase your import speed dramatically, which we describe in details here:
https://excelify.io/2017/11/06/maximize-shopify-bulk-import-speed/

and here: https://excelify.io/2019/03/30/improve-speed-for-shopify-export-and-import/

One of the strategies we do on our side, is we run several imports in parallel, e.g. for Big Plan there are 5 parallel processes importing the same file. And in Enterprise, there are 10 parallel processes - and on this level, we definitely make sure we utilize the maximum of the Shopify API speed capabilities.

Please, reach us on Excelify Support, we will help you make your import faster: https://excelify.io/contact-us/

Will be trying to reach you, and will really appreciate if you reach us in any way directly.

Thank you so much!

Maris
Excelify Founder

Hello, Viva Midas!

Sorry, we never ask for app review - so this must be some misunderstanding.
Please, contact our Support and help us understand why you would think we are were asking for a review.

Thanks so much!

Maris
Excelify.io