Matrixify
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
Reseñas (540)
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Professional and helpful customer service. They got me up and running quickly and also made a change to the back end so I could pull some custom data. Very good and accommodating service.
Wow, thank you so much for appreciating our efforts, and being so amazing in the communication. Our team really enjoyed helping you as much as we could. 🫶
Very nice and useful app.
Thank you so much for your very nice and useful review!
🫶
great customer service. the best I ever had via Email. so quick I'm still shocked.
Great review!
Those reviews come in with 1-2 days delay, so this response to the review is not so quick. About the e-mail, our Support team feels very appreciated that you liked that. 🥹
Maris
Founding Engineer
This app is exceptional. It has saved days and days of manual product updates. The app is slick, intuitive and the documentation is very concise.
We originally purchased the app to migrate our Woocommerce store to Shopify that had nearly 10,000 products - all with multiple images. This app made it a breeze.
We thought that would be it but then we found it invaluable in ongoing maintenance of our product catalog and adding new products in bulk. It is now an essential part of our Shopify toolkit.
10 out of 10
Thank you, really!
Your review is equally exceptional - really happy to see you with us. 🫶
Perfect import/export. Easy to use and super nice interface.
Perfect review - thank you so much from our whole team! 🙏
Maris
Founding Engineer
Really a great app to quickly edit product details in bulk!
Really great review, thank you so much from our whole team! 🫶
works very well
Thank you, really, for your nice review! 🙇♂️
Very good application
Very huge thank you for your lovely review... 🫶
Maris
This app is fantastic, makes everything easier when you need to make bulk changes in the website.
Thank you so much for your amazing review from our whole team. 🫶
This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone.
Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.
Hello!
From the very first e-mail to our Support, this Merchant showed disrespect and anger towards our human Support agent.
She has experience of 4+ years in Matrixify Support, and tried her best to help this Merchant to resolve their issues.
The issues were assumed functionality which at the moment don’t exist in Matrixify app: importing CSV file that was exported with custom column delimiters; and importing Metafield Definitions. For both of those missing features we have added + points to increase their priority.
The ticket was taken over by our COO, but the Merchant still did not want to follow the instructions how the app should be used, and kept harassing our team.
We have refunded this Merchant, but that did not stop them to insult us further, and not coming to mutual understanding. Additionally, the Merchant asked us to send them the money to PayPal in exchange for deleting their review.
Such behaviour in unacceptable in overall friendly Shopify ecosystem.
We will escalate this to the Shopify Legal because this Merchant has violated Shopify Acceptable Use policy in several points.
Maris
Matrixify
CEO & Founding Engineer