Matrixify
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
Reseñas (534)
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great customer service. the best I ever had via Email. so quick I'm still shocked.
Great review!
Those reviews come in with 1-2 days delay, so this response to the review is not so quick. About the e-mail, our Support team feels very appreciated that you liked that. 🥹
Maris
Founding Engineer
Very nice and useful app.
Thank you so much for your very nice and useful review!
🫶
Matrixify has helped with our transition from a different platform. It continues to help us find and fix issues.
Thank you, thank you!
Trying hard all of that... 🫶
Perfect import/export. Easy to use and super nice interface.
Perfect review - thank you so much from our whole team! 🙏
Maris
Founding Engineer
This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone.
Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.
Hello!
From the very first e-mail to our Support, this Merchant showed disrespect and anger towards our human Support agent.
She has experience of 4+ years in Matrixify Support, and tried her best to help this Merchant to resolve their issues.
The issues were assumed functionality which at the moment don’t exist in Matrixify app: importing CSV file that was exported with custom column delimiters; and importing Metafield Definitions. For both of those missing features we have added + points to increase their priority.
The ticket was taken over by our COO, but the Merchant still did not want to follow the instructions how the app should be used, and kept harassing our team.
We have refunded this Merchant, but that did not stop them to insult us further, and not coming to mutual understanding. Additionally, the Merchant asked us to send them the money to PayPal in exchange for deleting their review.
Such behaviour in unacceptable in overall friendly Shopify ecosystem.
We will escalate this to the Shopify Legal because this Merchant has violated Shopify Acceptable Use policy in several points.
Maris
Matrixify
CEO & Founding Engineer
works very well
Thank you, really, for your nice review! 🙇♂️
Very good application
Very huge thank you for your lovely review... 🫶
Maris
The app works really well and I appreciate that the customer support team is very responsive. I've spoken to both Renars and Rebecca and both have always gone above and beyond with additional support whenever needed! Its also really cool that they have a Slack channel to further assist with communication. Using Matrixify has no doubt saved me hours!
Great to hear you like it! 👌
Rebeka and the whole team says hi! 🫶
Maris
Founding Engineer
Very useful and support is great
Thank you, really, for your awesome review! 🤝
The app works well and the team provides absolutely great support.
OMG - thank you for this super great review of yours! 🫶
Maris
Founding Engineer