Matrixify
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
Omtaler (533)
Raffiner
-
Etter vurdering
Exporting and importing custom metafield data for the purpose of filtering by metafield using Shopify's Search and Discovery App.
Exporting of this data is not a native feature in Shopify, Matrixify makes it easy and is intuitive to use. Great for our purposes, we look forward to exploring more of the advanced data management features.
Thank you, thank you - truly, madly, deeply! 🙏
Matrixify has helped with our transition from a different platform. It continues to help us find and fix issues.
Thank you, thank you!
Trying hard all of that... 🫶
The Matrixify team is incredibly helpful and responsive. They’ve saved our team countless hours on data uploads and troubleshooting. Absolutely worth the investment many times over!
Oh, wow - what an amazing review for the Friday evening!
Thank you a thousand times from our whole team! 🫶
Professional and helpful customer service. They got me up and running quickly and also made a change to the back end so I could pull some custom data. Very good and accommodating service.
Wow, thank you so much for appreciating our efforts, and being so amazing in the communication. Our team really enjoyed helping you as much as we could. 🫶
Really a great app to quickly edit product details in bulk!
Really great review, thank you so much from our whole team! 🫶
I needed to migrate data from Woocommerce to Shopify and with this app it was quick and easy.
Glad we were useful for your migration!
Thank you! 🫶
There is zero customer support too. the app works great for what it is but very pricing for just downloading tables.
Makes it easier and faster migrating from Woocommerce to Shopify
Thank you so much for appreciating our efforts to make that migration from WooCommerce smooth for you... 🙏
The app works really well and I appreciate that the customer support team is very responsive. I've spoken to both Renars and Rebecca and both have always gone above and beyond with additional support whenever needed! Its also really cool that they have a Slack channel to further assist with communication. Using Matrixify has no doubt saved me hours!
Great to hear you like it! 👌
Rebeka and the whole team says hi! 🫶
Maris
Founding Engineer
This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone.
Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.
Hello!
From the very first e-mail to our Support, this Merchant showed disrespect and anger towards our human Support agent.
She has experience of 4+ years in Matrixify Support, and tried her best to help this Merchant to resolve their issues.
The issues were assumed functionality which at the moment don’t exist in Matrixify app: importing CSV file that was exported with custom column delimiters; and importing Metafield Definitions. For both of those missing features we have added + points to increase their priority.
The ticket was taken over by our COO, but the Merchant still did not want to follow the instructions how the app should be used, and kept harassing our team.
We have refunded this Merchant, but that did not stop them to insult us further, and not coming to mutual understanding. Additionally, the Merchant asked us to send them the money to PayPal in exchange for deleting their review.
Such behaviour in unacceptable in overall friendly Shopify ecosystem.
We will escalate this to the Shopify Legal because this Merchant has violated Shopify Acceptable Use policy in several points.
Maris
Matrixify
CEO & Founding Engineer