Matrixify
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
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I used Excelify to Update the Option1 Name, Option1 Value, Option2 Name Option2 Value, Option3 Name, and Option3 Value using the handle it produced around 300 errors, and unfortunately updated the prices and compare prices of these products and set them to 0, so that customers were able to purchase items in my store at no cost. Seeing as this wasn't a field I was working with, it was an unexpected nightmare, and not easily fixed as it takes hours to re-upload files.
Update: After being contacted by Maris, Excelify's outstanding customer support, I was able to understand what I did incorrectly, and why. He spent an hour and a half with me patiently explaining how to do properly what I wanted to do. The team at Excelify are very empathetic and responsive to customer feedback, and committed to making their product as easy and possible to use.
Hello, Clad!
Maris here, the founder of Excelify.
Renars from our Support is looking right now into your issue. Please, please - contact us in the Support if you have any issues, we are very quick to help almost all the time.
Please, contact us here and we will help you understand why that happened, and how to fix it most quickly:
http://excelify.io/contact-us/
The prices could be set to 0 if you imported the Variant Price / Variant Compare At Price column with 0 or empty values, so that would update those. To keep the prices unchanged, you should import the file without the price columns.
Or if you create new variants without giving the prices for them, those are set to 0 by default - the same as if you would create a product or variant in Admin without specifying the price.
From what we see after analyzing your import logs, is that there was no variant identification specified in the file (no Variant ID, no Variant SKU, no Variant Barcode), so the app was not able to identify - which variants do you want to update, so by app logic - it was adding those variants with new Options as new Variants.
Important point is that you should always test with 1-2 products your updates to make sure the prepared file does what you expect it to do.
And follow the documentation and tutorials on our website, starting with "How it works": https://excelify.io/how-it-works/
We will go through all that in details with you as soon as you contact us on the Excelify Support.
Maris
This App is great! It may took you a while to understand the whole set up between imports and exports and the shopify data structure but Renars as support is incredible fast and patient.
Update: apparently the below issue is shopify's fault. Matrixify's support is fast and top tier. Everything imported correctly except for sales. Foreign currencies were imported as USD instead, which inflated sales by alot.
Hello, Reveil!
Sorry to hear that you had this issue with the currency for Orders, and thank you for being so understanding.
To summarize the issue: the Orders got imported with the correct currency. The currency of migrated Orders is different from your new store currency. There is a defect in the Shopify Sales Report which does not convert the currency to your store currency, so it just shows "numbers" from all the Orders, regardless of their currency. So the results in that Sales report is inflated.
Thank you for understanding this. 🙏
Maris Veide
Founding Engineer
This app made migrating soOOOOO much easier than I had thought. If for nothing less than bulk edit it's important to have.
Using this app on a few stores, it's really helpful. Making changes to data, various specialized exports, and it even sends the account invites in bulk. And yes, their plans are 1+1=1, you can add a second store for free to your selected plan.
Thank you a thousand times, TW Steel!
Super happy that you love Excelify as we do too! 🙏
Maris
Excelify.io Founder
This App works insanely well! Maris and Renars went above and beyond with helping me navigate the magento to shopify migration. They looked at my files and shot me in the right direction. Can't stress enough how helpful they both were. This is the only app I will use to transfer data into shopify!
Initially there were a few hiccups that occurred between my developer and Shopify rules that caused some confusion regarding product uploads and how many can be processed daily. But this is not a Matrixfy issue. RENARS is FANTASTIC and VERY OPENING TO RECEIVING COMMENTS and SUGGESTIONS. He and his team are very responsive, accommodating, and very patient with a non-technical guy like myself. It is a good product (App) that is staffed and operated by great people.
Thank you so much for your detailed feedback about the issue you found with Shopify Variant limit and app limit logical mismatch. Even bigger gratitude for trusting us to fix that for you.
We are working further to find a good and permanent solution inside the app…
Maris
Versatile and powerful! But the real value to this App is the superb customer support... one of the best experiences I've had with 20 years experience as a developer -- felt like I was on a team!
We are a team, actually, if we think about it!
Thank you so much for appreciating the efforts we put in for you. 🙏
Maris
Founding Engineer
This app saved my marriage.
An absolute must have app for anyone who has more than one store and frequently copies products and/or collections between stores; it even handles metafields. This will save you countless hours compared to manual entry. Their support is also fast to respond and very helpful. My only "small" complaint is that the "Basic" tier ($20/month) can be pretty slow when importing a large number of items. You need to move to the $50/month tier to get decent import speeds.
Hello, Motion RC!
Thank you so much for your kind review. That is really, really uplifting for our whole team.
About the speed - it's actually so that Basic Plan works in a "normal" way with the API, which is indeed rather slow.
So we have built a solution and infrastructure that allows to split your import data as 5, 10 or more parallel "threads", as a result achieving higher speeds than normal, with higher cost on our side too to make it all work.
That usually correlates with the size of the store, to keep the waiting times bearable.
That's why...
If you decide to pay so much higher for using that technology, I really hope it's worth for the value you are getting. For many clients, they look for ways to "buy the time", so we built one of those ways.
And I assure you - we are not making things purposefully slower. That would be totally against our value system here. We built a solution with which you can make it work faster than normal.
Also, here are some more tips for increasing the import speeds (this will jump you to the section which explains how to improve speed when copying data from one store to another): https://excelify.io/tutorials/maximize-shopify-bulk-import-speed/#Fastestimportwhencopyingfromanotherstore
If you have a Shopify Plus, then there is another additional solution you can use (for Enterprise Plan) where you can increase the speeds even further: https://excelify.io/tutorials/improve-speed-for-shopify-export-and-import-with-private-app/
Just in case, we are here for you, you know where to find our Support. ;)
Maris