Matrixify
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It would be nice to know that Matrixify does not download or convert customers' or order files to Shopify before pre-paying the subscription.
The support channel is also not helpful. They only direct you to pages instructing product migrations; the rest you figured out!
Hello!
This review is about the BigCommerce migration functionality. We currently can migrate only Products from BigCommerce. The Customers and Orders migration is planned in the future, but not ready yet.
Very sorry about this.
We have fully refunded all your payments, and also raised the priority for additional BigCommerce data to migrate.
If you do decide to still try to migrate using Matrixify, our Support team is really ready to guide you through the process.
Maris
Founding Engineer