Matrixify

Sorry to hear about your trouble with Matrixify app tutorials. All tutorial logic is the same, only some UI elements might be outdated because the app is evolving, and we might have honestly missed something.

We have checked the tutorial that you might have followed for updating tracking numbers, and it is up to date, including Matrixify app UI.

Our support team has tried to reach out to you via Email and tried calling on your stores listed phone number.

Please get in touch with us so that we can better understand what tutorial is outdated exactly. Our Support team will assist you and provide details needed for you to use the app to the fullest.

Hello!
The both stores were invoiced because you have purchased the app on both stores.
To use Matrixify on your other store with the same paid plan, please use the Shop Sponsoring feature in Matrixify Settings.
Yesterday this was resolved and refunded by our Support. Shopify reviews only arrive after 1-2 days, much after the issue is already solved.

About transferring the Orders - please, work with our Support to resolve that - there must be a normally solvable solution.

We really hope you accept the solution that we did for you...

Maris
Founding Engineer

Hello!

Matrixify is able to delete only those Orders that Shopify allows to delete. There are certain Orders that Shopify does not allow to delete, which, for example, are "brokered by Shopify" or using Shopify Payments. Matrixify tries to delete all the Orders that you request, just Shopify API fails to delete those which it does not allow to delete.

Please, collaborate with Matrixify Support to resolve this in a humane manner.
As you have not paid for the app yet, we have issued AppStore credits which should compensate you the paid amount.

Matrixify is a high-quality app with thorough Merchant Support culture. Putting 1* review for this kind of issue without working with Support team on resolution, seems extremely aggressive attitude. Your mentioned issue is actually a legit and expected Shopify store logic.

Our Support is available all the time. If you will give us a chance to help you, you will see how well we will take care of you.

Maris
Founding Engineer

¡Hola!
Lamentamos que haya tenido un problema con la importación de pedidos.
Todo se puede solucionar si se comunica con nuestro Soporte y nos permite ayudarlo.
Intentamos comunicarnos con usted sin éxito. Además, vemos que aún no ha intentado comunicarse con nuestro Soporte.

Por favor, contáctanos a través de uno de esos canales y te ayudaremos:
https://matrixify.app/contact-us/

Maris
Fundador
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Hello!
Sorry that you had an issue with Orders import.
It all can be sorted out if you reach our Support and allow us to help you.
We tried to reach you without success. Also, we see that you have not yet tried to reach our Support.
Please, contact us via one of those channels and we will help you:
https://matrixify.app/contact-us/

Maris
Founder