Matrixify
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (471)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its robust data management capabilities, especially for bulk updates and migrations. Its features like scheduled imports and exports enhance daily operations. The app is reliable for complex tasks such as exporting order data and managing metafields. Merchants also praise the quick and helpful customer support, often highlighting dedicated support channels like Slack for proactive issue resolution.
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It's just the best app! Can't live without it and the team behind it is equally amazing.
Thank you so much for the best review! 👏
I've been using this app for a good while now, and it's become an indispensable part of our workflow. Brilliant.
Thank you for your brilliant review - sending your love to our whole team! 🫶
Worked seamlessly and support was very helpful. Would recommend for any bulk import/export needs.
Thank you so much for your heart-warming review! And Merry Christmas from our whole team! 🎄
This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone.
Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.
Hello!
From the very first e-mail to our Support, this Merchant showed disrespect and anger towards our human Support agent.
She has experience of 4+ years in Matrixify Support, and tried her best to help this Merchant to resolve their issues.
The issues were assumed functionality which at the moment don’t exist in Matrixify app: importing CSV file that was exported with custom column delimiters; and importing Metafield Definitions. For both of those missing features we have added + points to increase their priority.
The ticket was taken over by our COO, but the Merchant still did not want to follow the instructions how the app should be used, and kept harassing our team.
We have refunded this Merchant, but that did not stop them to insult us further, and not coming to mutual understanding. Additionally, the Merchant asked us to send them the money to PayPal in exchange for deleting their review.
Such behaviour in unacceptable in overall friendly Shopify ecosystem.
We will escalate this to the Shopify Legal because this Merchant has violated Shopify Acceptable Use policy in several points.
Maris
Matrixify
CEO & Founding Engineer
I don't see that it is worth it. For some reason, not all of my products were migrated to the new store, and not all the images were migrated as well. I don't understand what I paid for.
Hello!
Please, reach out our Support with any issues that you have - we will be able to solve it all.
The app works and is of a high quality - so there must be a rational reason why something was not migrated.
When contacting with our Support, all the issues can get solved.
We will try to reach you, please, respond to solve it for you.
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UPDATE on 2024-07-23:
We tried to reach the Merchant several times to find out at least one example product that was not migrated, with no response from the Merchant.
We analyzed the imported products, and did not find any issue with those - all the Products were imported successfully from the uploaded file.
Please, respond to our Support so that we can properly identify and resolve your issue.
Maris
Founding Engineer
We've been using Matrixify for a while. It helps us a lot with any bulk changes/uploads. Highly recommendable!
Thank you so much!
Your review is highly thankable! 🫶
Maris
CEO
This app is fantastic, makes everything easier when you need to make bulk changes in the website.
Thank you so much for your amazing review from our whole team. 🫶
Matrixify made migration of my old Magento store to Shopify a much easier task than I expected.
Thank you for your appreciation - really glad your migration went smoothly! 🫶
good documentation, flexible, and powerful! quick and helpful support.
Thank you so much for your positive review - our whole team really appreciates that. 🙏
Outstanding. I use it a lot.
Outstanding review - thank you from our whole team! 🤩