Matrixify

Hello, dear Walnut store owner!

Thank you for the thorough feedback, although it turns out quite painful for our whole team... 😢

We have analyzed the Support communication, and really have to apologize if our response messages might have come across as something less than you expected.

Written text is tricky - it quite often is open to intonation or "between-the-lines" interpretations.
We can assure that all our Support cases are taken care with sincere heart 💚 and the best intentions to provide you an amazing service you can trust.
That's why this comes as a shock, because the Support responses are related to something that's currently not implemented to achieve with the app. In your case responses were intended to be truthful and direct to the point.

* About WordPress: Ieva tried to communicate that to set up repeated import from WordPress, the app would need a freshly exported CSV file from WordPress, which, as far as we know, can be accessed only with your manual export from WordPress. Her response about the question whether there will be duplicates, was meant that those will get "updated" instead of creating duplicates, that's why she wrote "as mentioned" on your follow-up. We fully realize it might have sounded like a snark, and are terribly sorry for that. It's definitely not your fault to miss some response - we should have written it specifically about the "duplicates", but just wrongly assumed that from the "update" it's clear that it will not create any duplicates.

* About the canonical links: so far nobody have asked this, because typically the migration is done once, and the source WordPress site is shut down soon after the migration.

About both those requirements - we are in any way interested to discuss with you the possible solutions.
Our Support manager Renars have tried to reach you on the e-mail and phone to offer analyzing possible additional solutions for you.

Please, reach back to Renars to agree the solution options. 🙏

Maris
Founding Developer

🥰 Thank you to the stars for your appreciation!
Relieving you from any pain and frustrations is exactly what we have in mind when working on Matrixify app.
So happy for you to have that pleasure. 🤪🤸‍♀️

Maris Veide
Founding Developer

Hello!
Wow, that’s a really painful one. Especially because of such an accusation which is not true. We definitely do not make anything slower on purpose.
Before jumping to any conclusions that we do such a thing, please, contact our Support and allow to pinpoint where the exact issue is, and give us a chance to make it right.
Matrixify app has a 300% API speed increase by default, so you should be able to get a faster export speed with even the Matrixify Demo plan, compared to your own Private app.

We work tirelessly to provide a top service and the app to Shopify Merchants, and without an exception. Please, contact our Support, and let's investigate together why there is a time difference. There must be a rational explanation to it, and we will be very grateful if you help us to identify that.

Thanks so much!

UPDATE: Looking into your exports, we I can see you are exporting "Variant Metafields" instead of Product level Metafields. It means that we are fetching Metafields for each variant, which is definitely much slower than taking Metafields of a Product, because we need to request those metafields for each Variant of a Product. The more Variants you have for each Product, the more requests are needed to read them via the API. When doing the speed comparison, please, make sure you compare the same kinds of Metafields.

UPDATE: We can see earlier exports that you did, exporting Product level Metafields - that was working with speed 0.2 - 0.4 seconds per Product. Now you are exporting Variant Metafields, which makes 8 seconds per product, because there are many variants for your Products, and it takes additional API call for each variant. So it sounds like there is a misunderstanding for which Metafields export speeds are being compared.

Please, reach us to resolve this - we are trying to reach you, too.

UPDATE: We have tried reaching the Merchant for 3 weeks now, almost daily - to solve this issue/misunderstanding for them. The Merchant is not responding on any of the channels, we tried all we could find. When you report an issue, please, be prepared to work with us to solve it. Not being reachable for solving a reported issue is unethical.

Maris
Founding Engineer