ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reseñas (95)

Calificación general
5
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 0% de las calificaciones son de 1 estrellas
19 de abril de 2024

We have utilized ExchangeIt for our manual process of our returns and exchanges. It is easy and straightforward. We are excited to utilize their updated option for helping the customers with submitting their own return request and help make the process simpler in one spot than in many! Looking forward to the updates coming down the pipeline!

ShopSOLS
Estados Unidos
Alrededor de 5 años usando la aplicación
15 de abril de 2024

Our company worked with Exchange It and had an amazing experience. We asked the development team for very specific help and their team amazingly worked very vigorously to make it happen. They were able to develop settings in the app that would help us get a clear picture of what was being returned on the logs. Thank you very much for the help and support!

Venture Heat
Estados Unidos
Alrededor de 4 años usando la aplicación
506 respondió 17 de abril de 2024

Thanks Venture Heat! It was a pleasure working with you and we look forward to supporting you further in the future! 🚀
Adrien & the Exchange It Team

18 de enero de 2024

Extremely helpful app! Makes doing online exchanges super quick and easy, especially if you have multiple locations. I don't usually leave reviews but felt compelled on this one because it dramatically improved our business process.

Here's our experience for anyone in the same situation... We have found that the standard point of sale exchange process for Shopify works great and is easy to use. For online orders, however, Shopify seems as if they don't even have a standard process. It's sort of a clumsy 3 step process that is not easy at all to use. To make matters worse, 99% of our exchanges are for online orders, not POS orders. So Shopify has a great exchange process for POS but we never need it for POS. We need it a lot for online orders and go figure, they don't have a great process for online exchanges. This is how we were introduced to this app and we've been extremely happy. We now do 100% of our online exchanges through the ExchangeIt app. I use other apps as well and will say ExchangeIt has the best customer service by far.

I highly recommend this app if you are struggling with online exchanges or simply want a best in class exchange tool for your business.

HAALA Denim
Estados Unidos
Más de 2 años usando la aplicación
506 respondió 24 de enero de 2024

Hi Dustin!
Thanks so much for your review. Such high praise!
I've really enjoyed helping you, and I'm grateful for your feedback on the Returns Manager :)

Thank you for using our app,
Alex

4 de enero de 2024

I've got nothing but great things to say about this app and the customer service. We were doing returns and exchanges by hand until we found this app. I can't imagine running our business without it. This is one of the most useful apps out there, and the customer service is top notch.

Bender Gloves
Estados Unidos
Más de 5 años usando la aplicación
506 respondió 7 de enero de 2024

Thank you for your kind words Bryan!
We love helping you, and we will keep on providing our top effort to you.
Thank you again,
Adrien, Alex & the Exchange It team

24 de enero de 2024

We have been using the ExchangeIT app for the past two years we are very happy with it. The app is incredibly user-friendly, straightforward to install and the user interface is easy to navigate. The customer support we have received has been nothing short of exceptional. The team is always quick to respond to our queries and they are always keen to receive our feedback on the app and are continuously working to improve it. We highly recommend the ExchangeIT app for anyone looking for an efficient, user-friendly Exchange and Returns App.

The Urban Gear
Australia
Más de 1 año usando la aplicación
506 respondió 26 de enero de 2024

Hi Matt, thank you so much for your kind words!
It's a real pleasure to work with you and to use your feedback to build better features.

Thank you for trusting us,

Adrien, Alex and the Team

8 de mayo de 2024

We recently started using the app and really like it. The team already supported a bug fix in no time as well - great service!
Thank you very much!

OCEANSAPART
Alemania
2 meses usando la aplicación
506 respondió 13 de mayo de 2024

Hi Franziska, thank you so much for your kind words!
It means a lot to us.
We'll keep working to make this app the best it can be :)
Thank you for your trust!

23 de enero de 2024

I was looking for a way to make offer a return portal for my customers to offer a store credit and found exchange it. It was so easy to setup and Alex was so helpful to setup a call and walk me through the process. It was so simple and we tested it and it looks beautiful and works effortlessly. Thank you again!

Keke Krowns Boutique
Estados Unidos
6 meses usando la aplicación
506 respondió 24 de enero de 2024

Thank you for using our app and I'm happy the portal is looking great on your store!
Alex & the Exchange It team 😊

1 de febrero de 2024

This is the only app we need to manage all exchanges. Simple and effective, with all the subtle functionality needed, and very thoughtful roadmap to evolve the product even more. Significantly lowers manual intervention and makes it easy for both sides of the transaction to get their outcome. Great customer service!

Ref Warehouse
Australia
8 meses usando la aplicación
506 respondió 5 de febrero de 2024

Hi Jon, thank you so much for your review!
It was a pleasure talking with you and I'll get back to you when the updates we discussed come out :)

Always an email away if you need help,

Adrien & the Exchange It team

7 de febrero de 2024

Great app does the job for the returns and exchanges we. They are always available if you need help as well.

MotoGirl Ltd
Reino Unido
Casi 3 años usando la aplicación
506 respondió 9 de febrero de 2024

Hey guys!
Thanks so much for your kind words :)
We're working on the features we promised!

Thank you for using our app,

Adrien & the Exchange It team

23 de marzo de 2024

Very useful, simple UX and has great customer support. Highly recommend

Elevar Sports
India
Más de 1 año usando la aplicación
506 respondió 25 de marzo de 2024

Thank you for giving us such a nice review! 😁
Please do not hesitate to get back in touch with us if you ever need anything :)
Alex, Adrien & the Exchange It team