Exchange It Returns & Exchange

I've got nothing but great things to say about this app and the customer service. We were doing returns and exchanges by hand until we found this app. I can't imagine running our business without it. This is one of the most useful apps out there, and the customer service is top notch.

Super helpful and quick to answer our issue. A great app for our store.

We are very happy with the app which makes the product return process easier for us.

The assistance is very fast and helpful, we thank you for this!

I was looking for a way to make offer a return portal for my customers to offer a store credit and found exchange it. It was so easy to setup and Alex was so helpful to setup a call and walk me through the process. It was so simple and we tested it and it looks beautiful and works effortlessly. Thank you again!

We've been using this app for years, and we love it. Customer support is always happy to help! And they take into account the needs you have to make improvements to the app.

We have been using this for several years and it really is one of the best value apps on Shopify. It provides clear and straightforward functionality for processing exchanges, refunds and (recently) providing store credit. It punches above its weight against much more expensive apps. Definitely give it a trial.

The team at ExchangeIT is amazing, I never encountered a team so willing to help out and develop the features I requested, they made all the changes I asked within a few days. The app has a very affordable price and does exactly what I needed it to do. I didn't want a fancy app with dozens of different services, I only needed store managers to be able to process exchanges for online orders and this works beautifully. Thank you to Adrien and the rest of the team.

Great team and app!

Hi Team,

I would say the customer service is the best. I had an issue with the invoicing being sent from a different email and the exchange it team rectified the problem and worked on adding a way where I can choose which email to sent from. I am happy and would highly recommend them.

Does a great job at simplifying exchanges - straightforward and quick. The developers provide great support too - quick & responsive - they've gone out of their way to help me set up Exchange It for our store - we have a custom checkout and shipping so needed their help.