ExchangeIt Returns & Exchange
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I have been using this app for a while and it's great, the only thing I wish it had was a better way to distinguish products with the same name, in my case adding a "Vender" dropdown to show additional product detail would solve this problem. Other than that awesome app!
Unfortunately this app does not work with our e-tail back-end software (Skubana) so we're going to have to find another solution.
Hi Blue Steel Jewelry!
Alex here from Exchange It, I'm sorry you are having problems with the app. I wanted to let you know it is now under new management so I'd love to help you and find a solution to this problem!
Please send me an email so we can arrange a call and I'll do my best to help you! 😁
Alex
Exchange It has helped simplify the exchange process for our store and make it so much easier for us as well as more professional to deal with the exchanges for our customers. The new development of being able to do refunds and send invoices where the exchange is not a like for like product has been a great addition to the app. We have only once had a question and it was dealt with very quickly and professionally. Would recommend this app to anyone, in particular if you are running a store where exchanges are common.
Great to hear! 😁 I'm pleased the app is working well and helping you store!
This app is great and has simplified the return and exchange process for my business! Previously, what would take 3 steps can now be done in 1 simple window. I've gotten various members of my team to utilize the app and things are flowing much more efficiently! Would definitely recommend :)
Big thanks for the review! I'm pleased the app is working well and helping speed up the processes for your store! 🚀
Excellent app and support service. It has solved several problems that we had with our workflow and we have solved it with just a few clicks. Thank you.
Thanks for the review, very happy we managed to improve your returns workflow! 🚀
Hi Team,
I would say the customer service is the best. I had an issue with the invoicing being sent from a different email and the exchange it team rectified the problem and worked on adding a way where I can choose which email to sent from. I am happy and would highly recommend them.
Hi!!
Thank you so much for your review, you make us proud to do this work!
Always happy to add new features for our merchants :)
Adrien & the team
It great app for exchange and return We have tried on our website www.kaajh.com and working fine and meet our requirements.
Excellent! 😁 I'm pleased the app is working well and helping you store!
Exchange came to save our life, the last minute. The product was out of stock and customer wanted a replacement instead of a refund. We found Exchange It and it saved our sale.
Alex was incredibly fast in responding to my question and was very helpful. My exchange transaction went through perfectly.
Works perfectly just click on an existing order then choose Exchange It from the drop down and create a new order for that customer at $0 without having to apply any discount. Order can then be fulfilled as you normally would.