Exchange It: Returns Manager , 43 reviews

Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 26, 2023

Exchange It has helped simplify the exchange process for our store and make it so much easier for us as well as more professional to deal with the exchanges for our customers. The new development of being able to do refunds and send invoices where the exchange is not a like for like product has been a great addition to the app. We have only once had a question and it was dealt with very quickly and professionally. Would recommend this app to anyone, in particular if you are running a store where exchanges are common.

Ivylee Australia
Time spent using app: Almost 2 years
506 replied February 28, 2023

Great to hear! 😁 I'm pleased the app is working well and helping you store!

August 19, 2022

I use this app for all online returns that request exchanges. Only issue is the app doesn't seem to assist with difference in price. if a return is valued at $100 and they exchange for an item at $120, the shopify order that Exchange IT creates doesn't show that $20 needs to be collected. Would very much like to see this app assist with collecting the difference in price.

Time spent using app: Over 1 year
506 replied August 20, 2022

GREAT NEWS, this feature is now available! You can create refunds or charges to solve any difference in price for an exchange.
Please let me know if you have any other questions or would like a demo?

April 3, 2019

I have been using this app for a while and it's great, the only thing I wish it had was a better way to distinguish products with the same name, in my case adding a "Vender" dropdown to show additional product detail would solve this problem. Other than that awesome app!

Curly Heaven
United States
Time spent using app: About 2 years