Exchange It: Returns Manager , 43 reviews

Overall rating
4.9
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 26, 2021

Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged

Rock Sound Shop
United Kingdom
Time spent using app: Over 2 years
506 replied April 26, 2021

Thanks so much for the kind review. Glad to hear Exchange It is a big help for your store!

May 18, 2020

Exchange came to save our life, the last minute. The product was out of stock and customer wanted a replacement instead of a refund. We found Exchange It and it saved our sale.

Henock's buy all store
United States
Time spent using app: 15 days
October 9, 2019

Great app. Returnly wanted us to upgrade for hundreds of dollars more a month for this feature. Now we only have to pay $9.99/mo. Highly recommended.

Kato by Hiroshi Kato
United States
Time spent using app: Almost 2 years
506 replied October 15, 2019

Thank you so much for the kind review! We're so glad it's working well for you :)

Edited September 4, 2019

Works perfectly just click on an existing order then choose Exchange It from the drop down and create a new order for that customer at $0 without having to apply any discount. Order can then be fulfilled as you normally would.

MD Complete Skincare
United States
Time spent using app: About 1 hour
August 23, 2019

Highly useful app that we use daily. The only thing I wish is that items were searchable by SKU not item name.

Undersummers by CarrieRae
United States
Time spent using app: About 2 years
May 24, 2018

Been using this app for a year. It works great and has saved us and our VA a lot of time.

Pacific Coast Outlet
United States
Time spent using app: Over 3 years
April 18, 2018

This app works great, it saves me soooooo much time doing exchanges. My business is a dog appareal company so we havce a lot of exchanges and i would spend hours making new orders. I really dont have any complaints.

Shed Defender Llc
United States
Time spent using app: 8 months
March 1, 2018

This has changed our life! Exchanges are now streamlined and super easy. Worth EVERY penny!

Nine Lives Bazaar 2
Australia
Time spent using app: Over 4 years
June 26, 2017

We use Exchange It primarily for replacement orders when we need to immediately get an order going out for a customer who had a defective product. It is extremely helpful and an awesome option to have, rather than manually entering a new order.

Livefashionable
United States
Time spent using app: Over 4 years
June 22, 2017

Great app, simple and right to the point ! Really gets the job done.

Godsofmankind
United States
Time spent using app: About 2 years