ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (95)

Overall rating
5
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 25, 2024

Does exactly what it needs to and more! Support is very good and attentive

LoveHandle
United States
3 months using the app
506 replied August 14, 2024

Thanks Jayme!
Was a pleasure talking with you and helping out :)
I'm here if you need any help,

Adrien

July 8, 2024

App is great and easy to set up and use. Adrien was really helpful in sorting out a few customisations for me as well! Would recommend :)

McEwan Studio
United Kingdom
3 days using the app
506 replied August 14, 2024

Hi Jessie, thank you so much!
Feel free to reach out again if you'd like any other change or fix :)

Adrien

April 19, 2024

We have utilized ExchangeIt for our manual process of our returns and exchanges. It is easy and straightforward. We are excited to utilize their updated option for helping the customers with submitting their own return request and help make the process simpler in one spot than in many! Looking forward to the updates coming down the pipeline!

ShopSOLS
United States
About 5 years using the app
April 15, 2024

Our company worked with Exchange It and had an amazing experience. We asked the development team for very specific help and their team amazingly worked very vigorously to make it happen. They were able to develop settings in the app that would help us get a clear picture of what was being returned on the logs. Thank you very much for the help and support!

Venture Heat
United States
About 4 years using the app
506 replied April 17, 2024

Thanks Venture Heat! It was a pleasure working with you and we look forward to supporting you further in the future! 🚀
Adrien & the Exchange It Team

August 23, 2019

Highly useful app that we use daily. The only thing I wish is that items were searchable by SKU not item name.

Undersummers by CarrieRae
United States
Over 6 years using the app
September 27, 2016

Love the app!
Makes exchanges and keeping track so much easier and less time consuming.
Strongly recommend this app for any business running on Shopify.

Xcvi
United States
About 6 years using the app
January 4, 2024

I've got nothing but great things to say about this app and the customer service. We were doing returns and exchanges by hand until we found this app. I can't imagine running our business without it. This is one of the most useful apps out there, and the customer service is top notch.

Bender Gloves
United States
Over 5 years using the app
506 replied January 7, 2024

Thank you for your kind words Bryan!
We love helping you, and we will keep on providing our top effort to you.
Thank you again,
Adrien, Alex & the Exchange It team

January 19, 2024

Super helpful and quick to answer our issue. A great app for our store.

LÉGOE HERITAGE
Australia
About 5 years using the app
506 replied January 24, 2024

Thank you for giving us such a nice review!
Please do not hesitate to get back in touch with us if you ever need anything :)

Alex & the Exchange It team

February 3, 2016

So far so good, seems to do everything we need. It really takes the pain out of exchanges and makes our stock keeping much more accurate.

Rh Swimwear
Australia
Over 5 years using the app
May 24, 2023

Simple app that is affordable comapred to others. Would like to see more new features and would happily pay a little more to make it a one stop shop returns portal.
Service and helpdesk is responsive and helpful/ We have been using this app for 5-6 years now.

Echt Apparel | Engineered for the Modern Day Athlete
Australia
Over 5 years using the app
506 replied May 30, 2023

Thank you for the review! Great feedback and YES - a full returns portal feature is coming soon! 😁