ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Pricing
Free to install
Highlights
Use directly in Shopify admin
Rating
5.0 (95)
Developer
Small Apps

Return management for exchange orders, refunds, restock and returns portal for order management.

Simplify your return management with Exchange It's return portal. Seamlessly process returns and exchanges, manage refunds, and restock inventory — all from Shopify Admin. Works for orders fulfilled by Aftership. Don't let your orders throw you in a loop! Restock and return customers orders with our prime return app. With Exchange It, efficiently handle cancellation and refund requests, streamline order management, optimize inventory management, and simplify the return form process.

Simplify your return management with Exchange It's return portal. Seamlessly process returns and exchanges, manage refunds, and restock inventory — all from Shopify Admin. Works for orders fulfilled by Aftership. Don't let your orders throw you in a loop! Restock and return customers orders with our prime return app. With Exchange It, efficiently handle cancellation and refund requests, streamline order management, optimize inventory management, and simplify the return form process. more
  • Manage your returns and refunds within Shopify Admin for streamlined operations
  • Flexible inventory restock by choosing products & selecting inventory locations
  • Create exchange orders within your orders page, streamlining fulfillment process
  • Flexible refunds: auto-calculate or customize refunds from returned items
  • Autocomplete customer details and modify shipping as needed for seamless returns
Highlights
Use directly in Shopify admin

Languages

English

Pricing

Free

Free to install

10 Free Returns then $9.99/month

  • Custom Returns Portal
  • Return Rules
  • Restock Returned Items
  • Refunds or Store Credit
  • Return Fees
  • Exchange Orders

Standard

$9.99 / month

or $99.99/year and save 17%

Unlimited Returns, 0 Hidden Fees!

  • Custom Returns Portal
  • Return Rules
  • Restock Returned Items
  • Refunds or Store Credit
  • Return Fees
  • Exchange Orders
  • * Priority Feature Requests

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (95)

Overall rating
5
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
September 12, 2024

We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process.

Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.

IntelliSkin
United States
Over 4 years using the app
Small Apps replied September 16, 2024

Thanks a lot Rob I'll be sure to let everyone hear your suggestion! 😂
It was a pleasure showing you the app,
Let me know if I can make your life easier with anything else!
Adrien

November 19, 2024

Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.

Faja Girl
United States
3 months using the app
Small Apps replied November 21, 2024

Shayna wow, thank you so much for the glowing review!
Always a pleasure to help :)
Talk soon,
Adrien

November 20, 2024

This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !

Indirookh
India
About 2 months using the app
Small Apps replied November 25, 2024

Amazing review! Thank you so much, and we're always here if you need anything :)

PS- Yes, the app will keep getting better!

Thanks a lot,

Adrien & the team

August 30, 2024

I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.

Q30
United States
Almost 3 years using the app
Small Apps replied September 2, 2024

Hi Christian,
Thank you so much for your kind words :)
Adrien

November 7, 2024

Great app, easy to use for merchant and customer. Alex was so helpful with the walkthrough and answering any questions I had. Customer service is next level! And your customers will love the ease of this app.

Jador The Label
Australia
About 1 month using the app

Support

App support provided by ExchangeIt Returns & Exchange.

Developer

Small Apps

Thomas House, London, ENG, SW1V 1PX, GB

Launched

September 28, 2015

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