Exchange It

Exchange It

by Approachable

Exchanges made easy!

4.6 of 5 stars(14 reviews)

Direct.

Create new "exchange" orders directly from existing orders within the Shopify Dashboard.

Simple.

No need to keep exchange requests separate from your online orders.

Straightforward.

Clean. Simple. Easy to use.


About Exchange It

Are customer exchanges a thorn in your side?

Do you dread receiving returned packages from your mail carrier because you know it means extra work for you? Not any more! With Exchange It, you can easily integrate exchange requests into your regular workflow. There's no need to keep a separate list of exchange requests to be fulfilled.

When you receive a return from a customer with an exchange request, simply open the customer's original order within Shopify, click "Exchange with Exchange It" and create a new order! You'll be given the option to select the product(s) to return (and restock, if desired). Exchange It automatically populates the original shipping and email addresses, which can be edited if you need to send the new item to someone else. From there, simply select the new product from a drop-down list and "place" the exchange order. This opens a new order which is tagged as an exchange, while also adding a note to the original order which indicates that it has been exchanged for a new order.

Is this app for you?

Exchange It is intended for stores that frequently exchange items of equal value, like a size small shirt for a size medium, or similar. No new funds are collected through Exchange It.

Processing "uneven" exchanges

This app works best for "even exchanges" but it can also work for exchanges of different values. See below.

-To exchange an item of LESSER value, simply issue a refund within the original order for the difference, then proceed to process the exchange with Exchange It.

-To exchange an item of GREATER value, it is easiest to choose the "create order" option on the Shopify Orders screen. You can then select the customer, add a product from your store, and issue a "discount" for the amount paid for the original item. We suggest adding a note to the order that explains why the discount was issued and referring back to the original order number. You can then email the invoice to your customer for payment. Once payment is received, the order will enter your regular queue.

Also works for replacement orders

You can also use Exchange It to quickly and easily send replacement orders to customers who received damaged products or for shipments that don't get delivered. Simply process the replacement order just like an exchange, but consider adding a note such as "replacement for damaged item."

Give it a try!

Exchange It is intended to make your life easier. Try it free for 7 days! We're sure you'll love it!

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Support

  • Privacy policy not provided
  • hello@exchangeitapp.com

Pricing 7-day free trial

$9.99/month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.6 of 5 stars
Based on 14 reviews

  • 5 of 5 stars
    86% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    7% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    7% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Blue Steel Jewelry

Unfortunately this app does not work with our e-tail back-end software (Skubana) so we're going to have to find another solution.

Pacific Coast Outlet

Been using this app for a year. It works great and has saved us and our VA a lot of time.

Shed Defender Llc

This app works great, it saves me soooooo much time doing exchanges. My business is a dog appareal company so we havce a lot of exchanges and i would spend hours making new orders. I really dont have any complaints.