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Exchange It Returns Manager

Easily Manage Order Exchanges and Returns!

$9.99/month. 7-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: no impact to your online store

Key values section

Simple Workflow ⚙️

Create new "exchange" orders directly from existing orders within the Shopify Dashboard or search for a specific order.

Inventory Updates 🧮

Choose which products are restocked and select the desired location to update the inventory as required.

Fulfil as Normal 📦

The new "exchange" order is created in your Shopify Orders page ready to be fulfilled using your standard process.

App details

Exchange It Returns Manager

Exchange It Returns Manager

September Update – New Settings available!

Latest additions - Allow staff accounts that don't have Products permission & Set a default Restock Location on the setting page.

Also on the settings page you can customise the tags and order notes that are applied when you process a return or exchange! This is great for 3rd-party integrations and team communication.

Do you need help with Order Returns & Exchanges?

Post-Purchase Customer Service can be a real struggle but with Exchange It, you can easily integrate exchange requests into your regular workflow. Manage return orders and restock inventory straight from your Shopify Dashboard. This will speed up your customer service process and help you manage inventory.

How it works?

When you receive a return from a customer with an exchange request, simply open the customer's original order within Shopify, and click "Exchange with Exchange It". Then you can quickly and easily create a new order!

You'll be given the option to select the product(s) to return (and restock, if desired). Exchange It automatically populates the original shipping and email addresses, which can be edited if you need to send the new item to someone else. From there, simply select the new product(s) from the picker and "place exchange order”. This opens a new order which is tagged as an exchange, while also adding a note to the original order which indicates that it has been exchanged for a new order.

Is this app for you?

Exchange It is intended for stores that frequently exchange items of equal value, like a size small shirt for a size medium, or similar.

No new funds are collected through Exchange It.

Sending replacement orders?

You can also use Exchange It to send replacement orders quickly and easily to customers who received damaged products or for shipments that don't get delivered. Simply process the replacement order just like an exchange but consider adding a note such as "replacement for a damaged item."

Looking after Customers is Important

You have done all the hard work to encourage customers to purchase products from your store, now post-purchase you must look after them! Customer Service can be a real struggle but why not make it easy? Use Exchange It to help your store Managing Orders and Managing Inventory.

Give it a try!

Exchange It is intended to make your life easier. Try it now! We're sure you'll love it!

Launch date

Exchange It Returns Manager

Exchange It Returns Manager

September Update – New Settings available!

Latest additions - Allow staff accounts that don't have Products permission & Set a default Restock Location on the setting page.

Also on the settings page you can customise the tags and order notes that are applied when you process a return or exchange! This is great for 3rd-party integrations and team communication.

Do you need help with Order Returns & Exchanges?

Post-Purchase Customer Service can be a real struggle but with Exchange It, you can easily integrate exchange requests into your regular workflow. Manage return orders and restock inventory straight from your Shopify Dashboard. This will speed up your customer service process and help you manage inventory.

How it works?

When you receive a return from a customer with an exchange request, simply open the customer's original order within Shopify, and click "Exchange with Exchange It". Then you can quickly and easily create a new order!

You'll be given the option to select the product(s) to return (and restock, if desired). Exchange It automatically populates the original shipping and email addresses, which can be edited if you need to send the new item to someone else. From there, simply select the new product(s) from the picker and "place exchange order”. This opens a new order which is tagged as an exchange, while also adding a note to the original order which indicates that it has been exchanged for a new order.

Is this app for you?

Exchange It is intended for stores that frequently exchange items of equal value, like a size small shirt for a size medium, or similar.

No new funds are collected through Exchange It.

Sending replacement orders?

You can also use Exchange It to send replacement orders quickly and easily to customers who received damaged products or for shipments that don't get delivered. Simply process the replacement order just like an exchange but consider adding a note such as "replacement for a damaged item."

Looking after Customers is Important

You have done all the hard work to encourage customers to purchase products from your store, now post-purchase you must look after them! Customer Service can be a real struggle but why not make it easy? Use Exchange It to help your store Managing Orders and Managing Inventory.

Give it a try!

Exchange It is intended to make your life easier. Try it now! We're sure you'll love it!

Launch date

Pricing 7-day free trial

Basic Plan

$9.99/month

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • KITSCH

    Location United States
    Time spent using app Over 2 years

    This app saves hundreds of hours of customer service time in processing exchanges. We've searched and there's nothing better than EXCHANGE IT. Additionally, the customer support is outstanding, highly responsive and they truly care about their customers.

  • Happier To Give

    Location United States
    Time spent using app Over 3 years

    We use this app regularly in our business. Recently we had an issue with quantities not staying adjusted when entering exchanges. We reported the issue and it was fixed very quickly with great communication from Alex. Thanks!

    Developer reply
    September 15, 2022

    Hi Janette, I'm pleased we managed to solve the issue quickly and that the app is working well for you.
    Thanks for the review!
    Alex

  • Call For Fire

    Location United States
    Time spent using app Almost 2 years

    Simple app, straightforward and easy to use. I like it because I'm able to keep reships or size exchanges all in my Shopify system instead of using an outside shipping program. Highly recommend if you often need to reship items within an order and want to stay organized.

    Developer reply
    September 15, 2022

    Many thanks for your review! I am pleased Exchange It is working well for you! Feel free to contact us if you have any questions in the future.
    Thanks, Alex

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