ExchangeIt Returns & Exchanges

ExchangeIt Returns & Exchanges

Built for Shopify
$9.99/month. 7-day free trial.
Rating (4.9)
Reviews
Developer

Highlights

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business
  • Use directly in Shopify admin

About this app

Launched

September 28, 2015

Languages

English

Return management to exchange orders, easy refunds, restock & return portal for order management

Simplify your return management with Exchange It's return portal. Seamlessly process returns and exchanges, manage refunds, and restock inventory — all from Shopify Admin. Works for orders fulfilled by Aftership. Don't let your orders throw you in a loop! Restock and return customers orders with our prime return app. With Exchange It, efficiently handles cancellation and refund requests, streamline order management, optimize inventory management, and simplify the return form process.

Simplify your return management with Exchange It's return portal. Seamlessly process returns and exchanges, manage refunds, and restock inventory — all from Shopify Admin. Works for orders fulfilled by Aftership. Don't let your orders throw you in a loop! Restock and return customers orders with our prime return app. With Exchange It, efficiently handles cancellation and refund requests, streamline order management, optimize inventory management, and simplify the return form process. more
  • Manage your returns and refunds within Shopify Admin for streamlined operations
  • Flexible inventory restock by choosing products & selecting inventory locations
  • Create exchange orders within your orders page, streamlining fulfillment process
  • Flexible refunds: auto-calculate or customize refunds from returned items
  • Autocomplete customer details and modify shipping as needed for seamless returns

Pricing

7-day free trial

Basic Plan

$9.99/month

  • Restock Returned Items
  • Send Customer Refunds
  • Send Customers Store Credit
  • Create Exchange Orders

Basic Plan

$9.99/month

  • Restock Returned Items
  • Send Customer Refunds
  • Send Customers Store Credit
  • Create Exchange Orders

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

54 reviews

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 28, 2023

I find this app really good at retaining revenue for my website. When customer wants to change the size I can reserve it for them whilst they post back the original item. It has meant that rather than processing a refund and then hoping they will rebuy their correct size, I can actually secure the sale and offer great customer service.
I find the app really easy to use and it intergrates with the shopify inventory, and its quick to use as its built into part of the orders section on the main dashboard. So when an exchange request comes in I can manage it directly into the customers order and then its shown in my open orders list.
I recently needed some help and having used many other shopify apps opening a ticket I actually was able to have a video call with Alex to have it fixed in less than 1 hour of the issue arising which was definitely one of the best customer service/support I have had from any app on Shopify. Can not fault this app its an integral part of my shopify store.

Honoura
United Kingdom
11 months using the app
506 replied March 1, 2023

Thanks for the review, very happy we can help you retain revenue for your store! 🚀

July 25, 2023

Hi Team,

I would say the customer service is the best. I had an issue with the invoicing being sent from a different email and the exchange it team rectified the problem and worked on adding a way where I can choose which email to sent from. I am happy and would highly recommend them.

Mia Fratino
Australia
14 days using the app
506 replied July 26, 2023

Hi!!
Thank you so much for your review, you make us proud to do this work!
Always happy to add new features for our merchants :)
Adrien & the team

May 3, 2023

I am not surprised that Exchange It is used by thousands of merchants because it is a great product that simplifies the returns process. Overall, I am very happy with Exchange It and would highly recommend it to anyone looking to improve their returns process. Thank you for creating such a wonderful product and for having an outstanding support team.

My only preference would be an annual payment offering! Kindly make that possible :)

elliott footwear
United Kingdom
Almost 2 years using the app
506 replied May 3, 2023

Thank you so much for the review, it means a lot! The feedback is very helpful, we will investigate an annual payment plan! 😉

March 18, 2023

I sell women's suits and sizing can be tricky. We offer free exchanges and this makes it super easy. My only feedback is that it should be also be able to send the person a return label. I have to go into the admin send them the return label then open this and process the exchange. To be able to do it all at the same time would be ideal. I do love the app. Makes everything so seamless.

AlwaysInPursuit
United States
About 1 month using the app
506 replied March 20, 2023

Thank you so much for the review, it means a lot! The feedback is very helpful because we are currently working on a return labels feature! 😉

March 13, 2023

Exchange it does exactly what it says on the tin! It's really simple to install on the shopify store, and really easy to use.
We use it for other functions such as resends etc, so dramatically reduced our customer service admin time, and improves the customer experience. Alex and the team quickly respond to any issues and resolve where possible. Would recommend!

N.Peal London
United Kingdom
9 months using the app
506 replied March 13, 2023

Thanks for the review, very happy we can help you manage orders and reduce customer service time! 🚀

About this app

Launched

September 28, 2015

Languages

English

Built by 506

About 506

4.9 average rating

8 years building apps for the Shopify App Store

Support

Send a message

support@506.io

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