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This app was very disappointing and I would not recommend it to another store.
Firstly the events massively oversold. The tickets sold extremely fast and it quickly became apparent that more than the ticket limit had been sold. When we realised, one of the events had oversold by 40% with another also overselling. We took them off sale immediately or this number could have been way worse. This has left us in an extremely difficult situation with our restaurant team having to cater for a massively increased event at such an extremely busy time which is not good.
Also once the event information came through we could see there were some serious issues with the details that had been entered by the customers.
Overall we feel the app has caused just a huge amount of issues.
We're very sorry for your negative experience with us. Negative reviews are a good learning experience for our team, and we'll be digging into what happened here and updating our response to your review soon.
Really great and fast customer service. Literally 2 min.
Thanks for your positive review. It's been great supporting you and we wish you the best with your amazing events!
I must thank Mark for all the assistance he gave me in getting the app set up correctly. For a person who is just starting out, it can be very difficult to integrate the applications to the web, but Mark personally provides assistance via Zoom and chat, including reviewing the codes of the pages so that the application works correctly according to the needs and requirements of the client.
The customer support service is very efficient like google, amazon or paypal. Recommended 100%. The app "Experiences: Events & Tickets." it is magnificent
We are very happy to have you as an Experiences customer! We look forward to the many, many people that will create happy memories together through the experiences you are offering. Thank you for your excellent review!
The Experiences app has been great for our in-person classes. It makes ticketing a breeze, and I love that you can still customize the look and feel.
We have been particularly impressed with Mark and Chip’s customer service! Any time we have a question, they are quick to respond and always so helpful.
We could not recommend the Experiences app and team more!
Thanks for the positive review! We have enjoyed getting to know you and love the diversity of your experiences at The Works Seattle!
For anyone reading this review: If you're in the Seattle area for any reason, book one of these exciting experiences and create a crafty memory with a friend! https://theworksseattle.com/collections/classes
App saves me a lot of headache and customer service has been excellent and quick! Would highly recommend this app!
Thank you for your positive review. Your Croydon Nature Tour looks amazing, and the setting is incredible! Thank you for being a valuable customer.
The Experience App has helped us streamline our project bookings greatly. It is very easy to add new projects/events, as well as update or duplicate them. The integration with Shopify keeps all of our customer information and payments together. Highly recommend the app. Also, the team is available and responsive to questions, improvements, and suggestions.
Wow, thanks for the positive review! We've enjoyed collaborating with you and love what you're doing at Main Mercantile! We're really excited about your Shopify launch!
I used this app for my new website and it's really easy to use. The design is great and the support is super. Chip and Mark are very friendly and supportive!
5 Stars! :)
We really appreciate your positive review and love having you as a part of the Experiences community. We're all looking forward to helping you succeed with your experiential offerings!
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We at Boketto Club have been using the Experiences App to list and share a portfolio of meaningful experiences with teams around the world. The Experiences App is helping us to make the hybrid work environment more social and human - something that's touching the lives of people everyday. The functionality and flexibility of the Experiences App is what brought us to Shopify. Before looking into Shopify, we looked at the Experiences App because we aren't selling things but moments. Additionally, with it's strong integration with Shopify, it's helped the retail platform enter the experience economy. We see an incredible amount of growth in this industry and glad we are helping Shopify make that entrance through the Experiences App. The main pinpoint Experiences App solved for us was the ability to create a bespoke activity management solution with the power of e-commerce that Shopify brings. Other solutions in the market are simple ticketing and booking software solutions which are good for either events held on specific date/time or appointment management systems. The Experiences App allows you to list experiences that empowers the consumer to browse, compare and either pre-pay, reserve or enquire about an experience. This, while giving the organisers the back-end needed to handle complex bookings. Additionally, Mark and Chip from the Experiences App have been personally encouraging and supportive of our venture. They helped us code our brand attributes and offered one-to-one guidance on how we can make more use of the Experiences App. We are happy to be contacted for any additional information you may require on how Experiences App is becoming a core solution for us.
Thanks for the awesome review. We love to hear how you're merging the best of experiences with selling merchandise. That's great and exactly what we're hoping to empower! You've got a great thing going and we look forward to experiencing your success!
Just getting things setup but as far as I can tell it will meet our needs. Chip was very responsive and answered all our questions quickly. He even made a quick video walk through, specific to my question. Great customer interaction and support.
We're very glad to have you as a customer and appreciate your positive review. We look forward to seeing how you utilize the Experiences app for your experiences and are cheering for your success!
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Very good service, great app!
The excellent competence of the support staff helped us quickly and optimally! Even with the integration of the Zoom app - which was not easy for us - we have been strongly supported. Many thanks for everything!
Thank you for the positive review! We're glad you're using the Zoom integration and making great use of it. It's been interesting to see how helpful it's been to businesses like yours. Once again, thanks for being a customer. We're here for you!
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I used this app to help my customers book art workshops. I have tried all the apps, and was about to leave Shopify, until I found Experinces. Their first version of the app wasn't perfect. But the new update made me change my mind and it's just the BEST BOOKING APP for workshops. Thank you! Keep up the good work!
We are absolutely thrilled to have you as a customer and are thankful you took the time to review us! If we're ever in your neighborhood, we're definitely going to book a workshop. The alcohol ink class seems especially cool! https://artsea.co/products/alcohol-ink-workshop
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Had been searching for an 'events' app that would use the existing shopify payment gateway instead of requiring integration with the vendor's payment platform. We implemented the Experiences app a couple of weeks ago and it has revolutionized our sales and management of events and reservations. The installation was simple and the developer support has been nothing short of fantastic. Highly recommend!!!
We have loved getting to know you and learn about your business a bit. I can tell you this for sure, if we ever set aside a budget to visit our customers, you're going to be one of our first stops. Bermuda + amazing accommodations + incredible food = the perfect experience!
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Fantastic App that handles all our different types of booking experiences both free and chargeable so we can get on with delivering them. The team couldn't be more helpful. Finally, the search is over for our booking and ticketing problems.
Thanks for your great review. We have enjoyed getting to know you and look forward to making time in the future to visit the Distillery and book a session at the Ginstitute!
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This app delivers exactly the functionality it advertised. My business is an experience business and this is the best solution I have seen for beautifully and easily integrating scheduled events into my Shopify site. The zoom meeting integration they added works great. They are very customer focused and responsive when you need any kind of support. The pricing model is fair and allows you to affordably start and scale. Great app and I highly recommend it.
We really appreciate your use of the app and the positive review. It's been a pleasure supporting you this far and we look forward to your success! And I know where we're going if we're looking to have a goat join one of our team meetings! ║ ಡ ͜ ʖ ಡ ║
This app is a great plug in for booking experiences - but beyond that, the developers answer questions right away which make it a breeze to troubleshoot and understand functionality. They have also been sharing what features they will be adding soon which is great as well. Thanks for your top notch customer service.
Thanks for your honest review. We have enjoyed getting to know you and expect great success for you in the experience economy!
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This is a great app; schedule your time for the event, the number of people and set the price. The developers answer questions promptly and fix problems with a great about of customer support. If you're looking into events, experiences, or tickets, definitely get this app. It's wonderful.
Thanks for the positive review. It feels great to be providing a good solution to really cool experiential businesses like Chancery Lane!
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I use this app to sell tours in Puerto Vallarta México and it works perfect for what I do, it considers all the possible details and variants that an Experience could have and if you ever need help, Mark is a wonderful guy, very attentive and will always be there for you.
Besides the fact that Puerto Vallarta is one of our favorite places in the world, we really appreciate your positive review! Thanks for being an experience creator in a world that needs more travel, sun, and happy memory creation!
Hello, the app looks incredible, it really is simple to install, I would just like to know how to change the language, since it is in English and I require that it is in Spanish for my clients speak in that language.
Update Review:
I tell you that this is a great App, I recommend it, the support is incredible, without a doubt the best tool for those of us who have travel or tourism agencies
Hello and thank you for your positive review. We're really happy to have you as a customer!
Here's how you can change your experience page to Spanish. Please let us know if you need any help. https://intercom.help/experiencesapp/en/articles/4234550-how-to-change-the-language-of-your-experiences-booking-template
Super events app & one of the only I found that links directly through shopify without any exterior system. It's easy to use and provides a simple frontend event that our customers can easily navigate. There have been a few features that I have needed help with & the developers have been great in providing information on this.
Thank you for your review. It has been great collaborating with you and we look forward to supporting you in your success!
It doesn`t do much more than put a page on your store, like a product with a buy button, and they want 50 bucks a month for that? Dreamers.
Thank you for the opportunity to clarify what the Experiences app does. In short, it does much more than just create a customizable booking page:
- It sends out customizable confirmation emails and reminders to customers so they show up for the day/time they reserved.
- It creates a dashboard of all upcoming events and bookings so you can see who's coming, when, and to what experience.
- It allows for pre-paid, free, and reservation booking types to accommodate different ways of doing business. If not a pre-paid booking type, it skips the Shopify checkout step because no upfront payment is required.
- Our app has a Shopify POS app to check-in/check-out customers and to create new bookings using your iPad.
- Instead of having to use a third-party booking app with a different customer record, the Experiences app combines all your customer's purchases into one record so you get an accurate lifetime story of all their interactions with you.
- It has a (growing) API that allows for further customizations.
- And more...
Shopify, like most other eCommerce systems, doesn't have a built-in appt/booking tool. If you're like one of our successful merchant customers who both sell experiences and other merchandise, our app is super helpful in selling both product goods and time-based offerings.
I'm sorry you didn't have a chance to explore all the features we provide and we wish you well in finding a booking tool that seamlessly integrates with your store and meets your needs.
The design looks great but the service completely failed. It's complicated to set up and never actually worked. I made two tickets with the customer service team and received no solution. Both times they said they were looking into the issue and never got back to me. I wasted time and money trying to use this. They had ample time to convince me and help me, but they failed - big time.
We are very sorry you had a bad experience. We reached out to you twice and you viewed our replies both times. A follow-up from us to you was left unanswered, perhaps it got lost in your email.
One of our replies was assigned to a team member who was looking into your account and we regretfully failed to inform you of the fix we were making with your theme.
If you'd like to give us another chance to make the app work for you, please contact us at hello@experiencesapp.com and we'll publish the fix that was necessary for your particular theme.
If not, good luck and we're sorry for your negative experience.
Unhelpful Humans. This was a great until a major update broke all the functionality. Also the price jumped for $29 to $49 a month, yet it's only a BETA product. Stay away. Actually, I would not use Shopify for event-based anything as it really sucks. I am going to have to rebuild this site in another platform
Yep, our "improvements" broke some critical stuff on the app. We have been working around the clock and are happy to say all the issues you've complained about have been addressed and are going live soon.
I'm sorry the app is not sufficient for your needs and we wish you well.
I would encourage others to not heed our friend's advice to stay away from Shopify for event-based business. Although apps like ours are still relatively young to the platform, I can guarantee you that the combination of apps like ours and Shopify's fantastic retail solution is going to be transformative for many businesses.
Don't be afraid to contact us and ask your questions, we'll be here just like we were with adapt for every single question and frustration they had.
Spoke with development company a few times. It was a good start. I was excited about features they were working on because I needed them. They promised them to me in March but it didn't happen. Here we are in May and no new features. I feel like they strung me along for a couple extra months just to get my money. Example of how a good thing turns bad. People > Product.I would have stayed on if they had been courteous and honest.
We're sorry that we were unable to deliver the specific features you were looking for in a satisfactory timeline. Software being what it is, it has taken a lot more time to deliver a solid feature release. We're sorry that you felt like we strung you along, however, our correspondence shows that we were very courteous but weren't able to give you free months while you were proving your business model.
We'd love to have you back in the future but hope you thrive regardless of the tools you use. Good luck out there!
I'm using this app to book glassblowing workshops on my website. I had some issues with Experiences integrating with my Shopify theme that I got help with immediately! And now it works very well. I wish I could remove the "how many people" button as we currently book one person per workshop. I also wish this app integrated with my calendar so I got notifications the day of the workshops. I know there is a big update coming & I'm excited to see what the Experiences team has for us. Thanks! I'm very happy with this app so far.
Thanks for you review! We're super stoked to have you as a customer and love what you're doing for the glassblowing community in beautify Revelstoke, BC.
BTW, we are going to be adding the ability to remove the "how many people" language sooner than later.
This is an amazing app and the support is great, I have been waiting for something like this and it's finally here.Well done guys.You can check it in action at https://www.victoriafallsguidedtours.com
FINALLLLYYYY!!!! There have been a couple of developers who have taken a crack at creating a solution for experiences or events, but the pricing strategy or the actual product has been off base.
I have recommended this app to a friend that sells tens of thousands of tickets via their site every year, this app removes the necessity for them to have to pull order data from Shopify and update spreadsheets with guest info, sending reminder emails etc which is super time intensive.
We have installed the app as we intend to curate a program of experience events targeted towards our customers who shop luxe home furniture - cocktail classes, food events etc.
This is a feature rich app which for the introductory price of $29 after the trial is totally worth it!